Da Feng Shou (a.k.a. 大豐收 or Grand Harvest) is a durian seller in Singapore. One special service they provide is home delivery.
Mothership reported that many social media influencers from Singapore had tried out Da Feng Shou’s durians and highly recommended it to their followers.
Some of the reviews include:
source: mirchelley
Unfortunately for one influencer, she did not receive quality Mao Shang Wan (Musang King) durians as promised. Da Feng Shou even promises a money-back guarantee but Yvonne Chua didn’t want to write a bad review.
So, instead of taking the refund, Yvonne asked if it was possible to have another batch of durians so she could give a positive shout-out for the durian seller.
Everything started off very well because the durian seller promised to give her a good batch when it was available, based on their chats on Instagram.
source: yvonne chua
It all seemed well but somehow, this was all the fault of Da Feng Shou’s staff.
While making up an excuse to cover up the lousy durians, the owner blamed his staff for having a ‘Malaysian thinking’.
How does his staff’s mindset have anything to do with the quality of the durians? Also, xenophobic much?
source: yvonne chua
source: vonnechua
Anyway, after that, the conversation moved on to Whatsapp and that was when a whole load more excuses popped up when the boss made multiple promises to Yvonne.
source: yvonne chua
Things got a bit frustrating for Yvonne because she had already waited for one whole month to get her second batch of durians.
She truly did it just to help Da Feng Shou’s business as she had heard so much positive reviews and wanted to give a positive one as well.
However, it was impossible for her to do so as the durians she had was just not good. Cannot lie, mah…
Throughout the whole conversation, Yvonne tried her best to remain calm and nice even though the owner owed her goods.
The owner, on the other hand, seemed to have lost his cool and started replying with a snarky attitude!
source: yvonne chua
Finally having enough of waiting on empty promises, Yvonne decided to take up the refund instead.
Yet, when she sent a couple of messages to the Da Feng Shou’s number, there were only single ticks, which meant the boss had blocked her!
Not only that, she found that she was even blocked on Instagram. Wow, what an unethical prick!
source: yvonne chua
What made things extremely annoying was that Da Feng Shou was still feverishly advertising their durians on Facebook even though they told Yvonne they had no stock.
source: yvonne chua
Wah, still dare to hashtag #Malaysiafruit after slamming his own employees for having ‘Malaysian thinking’.
Mothership even reached out to the Da Feng Shou team via e-mail and they still replied in an arrogant tone and pinned the blame on Yvonne.
“She did receive her durians, didn’t like the taste, so of course for replacement, it really (depends) on the availability of the durians, and she was told that the durians she wanted will harvest according to weather, something we can’t control.
“I didn’t send her the first replacement because the durians were no good, she insisted that I have to give her a solution and was very rude in her replies.
“We have given her what she paid for and even offered a refund when she didn’t like the durians. She didn’t want a refund and wanted a replacement, thus she had to wait.
“Durians are natural products and at the mercy of the weather, we can’t make guaranteed promises on their quality yet we can promise a money-back guarantee, WHICH she rejected.
“Anyway, I think I explained myself clearly on the whole scenario and no point for me to explain to a third party?”
Indeed, Da Feng Shou no longer need to explain anything because after this whole event went viral on social media, everyone who read Yvonne’s case sided with her and slammed Da Feng Shou.
It became so terrible that they had to shut down their Facebook page. Netizens also believe that the boss would remove all negative comments from their page and even block unhappy customers!
Let this be a lesson to everyone who runs a business. The customer isn’t ALWAYS right, but without any customers, your business will fail.
Also, don’t lansi and then kao peh kao bu, ok?
Also read: Singaporean Man Kills Customer After Heated Dispute Over “Self-Service” Policy
