Recently, a video of a small cockroach crawling inside the food display at an Empire Sushi outlet was shared on TikTok.
After the video went viral, many netizens criticised the sushi chain for its lack of food hygiene.
However, just a day after sharing the initial video, Empire Sushi responded to the complaints and performed a deep cleaning at the affected outlet.
In a video shared by Empire Sushi’s TikTok account, they apologised for the incident and announced the temporary closure of their Sunway Pyramid outlet for a thorough deep cleaning and specialised pest control treatment.
The video showed staff members discarding food stock, washing and wiping down surfaces and deep cleaning the food display with pest control treatment.
Despite the initial criticisms, netizens were glad about Empire Sushi’s transparency and praised them for being readily accountable to their customers.
“Crazy respect, immediately take action to clean everything.”
Another commented, “At least they took responsibility and said sorry.”
Watch the video below:
@empiresushi.my 𝐏𝐮𝐛𝐥𝐢𝐜 𝐀𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐟𝐫𝐨𝐦 𝐄𝐦𝐩𝐢𝐫𝐞 𝐒𝐮𝐬𝐡𝐢 Empire Sushi Sunway Pyramid Dear Valued Customers, We would like to sincerely apologize for the recent incident that took place at our Sunway Pyramid location. The well-being and safety of our customers is our top priority. In response, we have immediately closed our store today for a thorough deep cleaning and specialized pest control treatment to ensure the highest standards of hygiene and safety. We are fully committed to resolving this issue, taking more additional measures to prevent any such incident in the future. Your trust is incredibly important to us, and we promise to work tirelessly to ensure that your next visit is worry-free. Thank you for your understanding and continuously support. Sincerely, The Empire Sushi Team
Kudos to Empire Sushi for being so transparent with its customers as well as for its speedy response to deal with the issue.
Also read: WATCH: Customers Greeted by Cockroaches at this Bakery in Setia Alam
