Malaysian businesswoman Kieda, known for her best-selling crepe dessert, almost took legal action against a customer who gave negative feedback about her food.
In a screenshot of a WhatsApp story shared by the dissatisfied customer, she described Kieda’s crepes as “disgusting” and said it “made her want to throw up.”
“Everyone said it was tasty, but I don’t get it. It’s not only small in portion, but it doesn’t taste good at all.”
“I don’t know what to say, but I’m not a fan of this,” the customer remarked.
Unhappy with the comments—which Kieda considered a threat to her business—the entrepreneur initially intended to sue the customer. However, in a recent TikTok video, Kieda shared that the customer had personally apologised and promised not to repeat the behavior.
In the video, Kieda also announced that she would no longer pursue legal action and refunded RM25 to the customer, stating:
“I won’t get poor by refunding you the money.”
In a now-deleted post, Kieda expressed that customers who dislike her food should keep it to themselves and avoid spreading negativity.
“You don’t have to affect my business because I have employees to take care of. If you don’t like my food, just tell me and your relatives.”
While Kieda’s loyal customers continued to support her, many social media users criticised how she handled the situation. In a recent Instagram story, Kieda apologised for “being too emotional.”
Kieda also acknowledged all the criticisms that she has been receiving online and said she would take it as a lesson. However, Kieda insisted on one thing.
Don’t insult her food
“If you don’t like it, don’t insult it. To you, it’s just a crepe, but the profits I’ve made from this dessert have allowed me to help others.”
A day after posting the apology video, Kieda’s TikTok account was banned. She did not disclose the reason for the ban, but her Facebook account remains active.
