UPDATE: The customer has been found and her refund has been processed. The restaurant’s owner revealed this in a video shared to their Facebook page.
A restaurant in Johor is choosing to be honest as they attempt to contact a customer who was overcharged after they had made a mistake on her bill.
The restaurant, 浅水湾海番村 Senibong Bay Seafood, took to their Facebook page to issue an apology while seeking out the customer, known as Nina, to rectify their mistake, after they had accidentally overcharged her by billing her for a 12.5kg fish costing RM2,975 instead of a 1.25kg fish.
Johor eatery accidentally charged a customer RM2,975 instead of RM297.50
They wrote, “Dear valued customers, we sincerely apologise for a mistake that occurred on Thursday (August 21), when Miss Nina and her family dined at table 51. Due to a cashiering error, a 1.25kg fish was mistakenly charged as 12.5kg, which resulted in an overcharged bill.”
“The customer had already paid, but the mistake was entirely on our side. We take full responsibility and have carried out internal reviews to prevent such errors in the future.”
What makes this situation a bit hilarious is that, not only did the customer not notice the massive overcharge and pay the bill, but she also left the restaurant a 5-star review on Google.
The restaurant also attempted to contact the customer via the Google review.
Seeking Nina to provide a refund
The restaurant went on to explain how the customer can get a refund for the overcharged amount, which includes providing them with the bill payment receipt and proof of payment.
“We will immediately process a refund for the overcharged amount, directly back through the original payment method,”
“We strongly believe that customer trust is more important than anything, and when a mistake happens, we must admit it and make it right. Once again, we deeply apologise and thank you for your understanding and continuous support,” they added.
We genuinely hope that the restaurant manages to get in contact with Nina.
What do you think about this? Do feel free to share your thoughts in the comment section.
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