A mother of a 26-day-old baby is disappointed and angry with the management of a mother-and-baby confinement centre after her baby came home with burn marks on the back of his body.
According to Sinar Harian, Tan Xin Ping, 25, from Taman Istimewa, said the manager of the confinement centre had previously promised to pay RM45,000 in compensation for 12 months for the negligence of one of his caregivers so that the case would not be taken to court.
Tan Xin Ping, who is a housewife, said that the confinement centre only paid RM14,733 for three months as of January since the incident occurred back on 26 October 2020.
“During those three months, I had to call the manager of the care centre to ask for compensation. The care centre seemed to want to pay as this was their negligence.
Initially, when the incident occurred, the three babysitters at the care centre did not admit to inflicting burns on my son while bathing him. However, when I lodged a report at the Larkin Police Station the same day, one of the babysitters in their 30s confessed,” she said.
She added that after the incident and in a state of confinement, she had to take her baby to the Puteri Johor Bahru Specialist Hospital before being detained and receiving treatment for four days.
She and her husband, Oon Yem Hao, 30, regrets the irresponsible attitude of the confinement centre who did not take their baby to the clinic or hospital immediately as soon as he was exposed to hot water. According to Kosmo!, the baby suffered from second-degree burns due to the incident.
“I went to the care centre after paying for the confinement package there and for the care of my baby. After this incident, I left the confinement centre.
In the agreement, the care centre agreed to pay RM45,000 as compensation, refund the treatment package, the cost of treatment at the previous hospital including the cost of follow-up treatment and vaccination for my baby but since January it has not been paid,” she said.
Therefore, she and her husband are determined to take court action against the confinement centre to teach them a lesson as well as to be more responsible after this, to ensure that the same incident does not happen again.
MCA Public Complaints Bureau chief Lim Thow Siang said the local authorities (PBT) and police needed to investigate whether the confinement centre had a licence for the service.
He said the problem needed to be given serious attention even though the incident was believed to be the first of its kind to occur there. He added that action taken may include setting new standard operating procedures (SOPs) for such confinement centres.
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