Malaysian’s Car Gets Hit by Tour Bus, Irresponsible Hotel Staff Refuses to Help

The long weekends in June has many families planning for a short getaway to nearby vacation spots but a netizen recently posted about a bad experience she had in a resort in Cameron Highlands. 

Carren Pillai wrote that she had originally posted on the resort’s Facebook page about her problem but they deleted her post, so having no choice, she decided to make it public on her own page. During the long weekend from 10th to 12th June, they were in their last night of their trip when their car, which was parked in the hotel’s parking, got hit by a tour bus.

Source: sgmytaxi

Frustrated, she said, “We were left to ourselves to deal with this. The incident was witnessed by the hotel staff, who was apparently loading bags onto the bus. Following this, they actually allowed the bus to leave the hotel, without informing us of the incident.”

When they saw that their car was badly damaged, they asked the hotel staff about it. However, he told them he did not take down the bus’ details as his job “was to only load bags on the bus”. 

Image is for illustration purposes only | source: the top shoes

She added,

“Your hotel management showed little interest in helping us. It was clear that your staff was protecting the tour bus and the agent. We had to press for information and all we got was the phone number of the tour guide – Susan. The hotel staff did not even share the bus number or tour company details. Apparently, no one at the hotel notes these details. Seems like any bus can come in and go as they please. I do not believe it. This is a clear cover-up and collusion between your staff and the tour company.”

She persisted in getting more information but even the front desk manager wouldn’t help her. Carren said, “The front desk manager was least bothered. She overheard us talking with the other front desk staff and ran away to hide inside the office. Never to be seen, till we asked for her to be called out. Still no help was offered. We were told that the hotel manager, Mr Ming, will call us to follow up, when he is back from his vacation.”

Source: facebook

Apparently, Susan, the tour guide had contacted Carren four hours after the incident to negotiate on behalf of the bus driver, Rosdi. When she asked for more details, Susan said that those information are confidential and offered RM400 as compensation instead, which they rejected. 

However, when Carren’s insurance company called Susan regarding this issue, she denied that she knows Rosdi. She added, “Of course, it also goes to show that you really do not care about your customers and are more interested in the lucrative tour group business.”

The RM400 that was offered could barely cover even a fraction of the cost to repair the car, as the unlucky owners have checked with Honda, who said that it would cost a minimum of RM6,000 to fix. So expensive! Carren’s plight went viral on social media, with many other users criticising the resort’s irresponsibility.

Source: facebook

Luckily, in a recent update, Carren says that Mr Ming, the resort manager, has reached out to help her trace the bus and tour company.

Hopefully she manages to get a fair compensation for her badly-damaged car!

Also read: Malaysian Driver Illegally Parks Next To Tracks, Car Gets Hit By Oncoming Train