MySejahtera Apologises For Giving Random Users Inaccurate Home Surveillance Order

MySejahtera has apologized for its error in putting users under Home Surveillance Order and Person Under Surveillance statuses earlier today.

Netizens took to their social media account this morning (7 November 2021) saying that many of them were placed under the Home Surveillance Order (HSO) and Person Under Surveillance (PUS) statuses without reason.

The app glitch has caused many to be confused, as some users located outside of the country also experienced the same. The HSO and PUS statuses require home quarantine, thus some users have no choice but to reschedule their work or flights.

At 8.49am today (7 November 2021), MySejahtera’s Twitter account issued a statement, apologising for the error on their part that allowed random users to be given the HSOs/PUS status. “We have fixed the root cause which allowed this to happen. All incorrect HSOs have been deleted, and incorrect PUS status reverted,” it stated.

Good morning everyone – we apologise for the error on our part which allowed random users' to be given HSOs/PUS status. We have fixed the root cause which allowed this to happen. All incorrect HSOs have been deleted, and incorrect PUS status reverted.

— MySejahtera (@my_sejahtera) November 7, 2021

Later at 10.26am, the Ministry of Health posted the same statement, but there are still users who have not gotten their incorrect statuses reverted.

Users who are still experiencing the glitch can try to log off and log in again, reinstall the application, or report to the MySejahtera help desk.

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