fbpx
Connect with us

News

Grab to Hide Passenger Destination From Drivers to Reduce Cancellation, Will M’sia Follow Suit?

Published

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'Sia Follow Suit? - World Of Buzz 3
Source: The Edge Markets

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

With Grab acquiring Uber’s Southeast Asian operations last month, many users were left uncertain about using Grab. In the past, many users have complained about their bookings getting cancelled by drivers and taking up their time.

One of the reasons why some users prefer Uber is because passengers’ destinations are not visible to the driver until the ride is accepted, thus making their ride cancellation rates lower. However, it looks like Grab Philippines is following suit with this latest feature!

If y’all use Grab, then you know how helpful this feature would be!

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'sia Follow Suit? - World Of Buzz

Source: fortune

According to The Inquirer, Grab Philippines recently made the move to roll out a new feature that will prevent drivers from seeing their passengers’ destinations, reducing the trip cancellation rates. Starting 27th April, this new feature will initially be rolled out to only 25 per cent of Grab drivers in the Philippines with historically low acceptance rates.

The ride-sharing app will also be introducing an auto-accept feature for bookings. However, passengers’ destinations will still be visible to drivers during early morning hours for safety purposes.

“We will implement non-showing of passenger information before ride acceptance, as it is a major source of complaints,” head of Grab Philippines, Brian Cu, said in a statement.

“We want to vastly improve our services; hence, our consecutive decisions to sanction 500 errant drivers over the week, and now the non-showing of the passenger destination and the auto-accept feature.”

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'sia Follow Suit? - World Of Buzz 2

Source: philstar

“We will never compromise safety and we will always put the welfare of our drivers and passengers first. We thank our drivers for understanding the masking of destination feature. We hope that our passengers will do their part and verify their accounts for safety and proper identity.”

So, what does this mean for Grab operations in other Southeast Asian countries? Will these new features be rolled out in Malaysia too? We certainly hope so!

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'sia Follow Suit? - World Of Buzz 1

Source: e27

Shortly after Grab acquired Uber’s operations, the Malaysian government has assured that fare rates would not be hiked up. Datuk Seri Nancy Shukri from the Prime Minister Department met with the ride-hailing company, and emphasised that the government would take action if fares are increased as a result of the merger.

What do you think of this latest feature? Is this more beneficial for passengers? Let us know in the comments below!

 

Also read: Here’s How Grab’s Acquisition of Uber’s SEA Operations Will Affect Malaysians

Here's How Grab's Acquisition Of Uber's Sea Operations Will Affect M'sians - World Of Buzz 2

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.



Just In

Collage 89 Collage 89
News10 hours ago

Johor Government May Implement a 4.5-Day Workweek in the Near Future

A 4-day workweek sounds ideal, but a 4-and-a-half day workweek doesn’t sound bad either. Johoreans may be in luck next...

My Post 1 2024 11 21T160023.537 My Post 1 2024 11 21T160023.537
News12 hours ago

“UPSR get D, SPM can get A” – PMX Responds to BERSIH Giving Him a Grade D in ‘Report Card’

Prime Minister Datuk Seri Anwar Ibrahim has opened up about BERSIH’s ‘report card‘ on his administration’s performance in conjunction with...

My Post 1 2024 11 21T114442.032 1 My Post 1 2024 11 21T114442.032 1
News16 hours ago

PDRM is Offering 60% Off Selected Traffic Summons at Govt’s 2nd Anniversary Event This Weekend!

In conjunction with the MADANI government’s 2nd anniversary on 24 November (Sunday), the Ministry of Home Affairs of Malaysia (KDN)...

Collage 17 1 Collage 17 1
News1 day ago

MCPF Calls for Vape Ban, Warns Addiction to Substances Can Lead to Unhealthy Behaviours Like Theft

The Malaysian Crime Prevention Foundation (MCPF) is urging for the sale of e-cigarettes or vape devices to be banned or...

Feat Image Lesen Feat Image Lesen
News1 day ago

Anthony Loke: Road Users in M’sia May Have to Pay for Physical Driving License Cards Starting Next Year

Transport Minister Anthony Loke Siew Fook today iterated that the Government will continue with the implementation of digital driving licenses...

Collage 15 2 Collage 15 2
News1 day ago

Filipino Couple Caught Living & Working Illegally in Malaysia Using Fake MyKads That Cost RM250 Each

A Filipino husband and wife were arrested during a raid on November 19 at a house in Pandan Indah yesterday...

Feat Image Apple Ind Feat Image Apple Ind
News1 day ago

Apple Offers to Increase Investment in Indonesia Tenfold to RM446 Million to Lift Country’s iPhone 16 Series Ban

Previously, we shared how the Apple iPhone 16 Series is banned from being sold in Indonesia until the tech giant...

My Post 1 2024 11 20T144359.263 My Post 1 2024 11 20T144359.263
News2 days ago

BERSIH Names Ismail Sabri the Best PM Since 2009, Calls Out PMX for Lack of Urgency with Reforms

In conjunction with the upcoming 2nd anniversary (24 November) of Anwar Ibrahim’s administration, The Coalition for Clean and Fair Elections,...

Announcement

Latest Videos



TRENDING TODAY