fbpx
Connect with us

News

Grab to Hide Passenger Destination From Drivers to Reduce Cancellation, Will M’sia Follow Suit?

Published

on

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'sia Follow Suit? - World Of Buzz 3
Source: The Edge Markets

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

With Grab acquiring Uber’s Southeast Asian operations last month, many users were left uncertain about using Grab. In the past, many users have complained about their bookings getting cancelled by drivers and taking up their time.

One of the reasons why some users prefer Uber is because passengers’ destinations are not visible to the driver until the ride is accepted, thus making their ride cancellation rates lower. However, it looks like Grab Philippines is following suit with this latest feature!

If y’all use Grab, then you know how helpful this feature would be!

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'sia Follow Suit? - World Of Buzz

Source: fortune

According to The Inquirer, Grab Philippines recently made the move to roll out a new feature that will prevent drivers from seeing their passengers’ destinations, reducing the trip cancellation rates. Starting 27th April, this new feature will initially be rolled out to only 25 per cent of Grab drivers in the Philippines with historically low acceptance rates.

The ride-sharing app will also be introducing an auto-accept feature for bookings. However, passengers’ destinations will still be visible to drivers during early morning hours for safety purposes.

“We will implement non-showing of passenger information before ride acceptance, as it is a major source of complaints,” head of Grab Philippines, Brian Cu, said in a statement.

“We want to vastly improve our services; hence, our consecutive decisions to sanction 500 errant drivers over the week, and now the non-showing of the passenger destination and the auto-accept feature.”

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'sia Follow Suit? - World Of Buzz 2

Source: philstar

“We will never compromise safety and we will always put the welfare of our drivers and passengers first. We thank our drivers for understanding the masking of destination feature. We hope that our passengers will do their part and verify their accounts for safety and proper identity.”

So, what does this mean for Grab operations in other Southeast Asian countries? Will these new features be rolled out in Malaysia too? We certainly hope so!

Grab To Hide Passenger Destination From Drivers To Reduce Cancellation, Will M'sia Follow Suit? - World Of Buzz 1

Source: e27

Shortly after Grab acquired Uber’s operations, the Malaysian government has assured that fare rates would not be hiked up. Datuk Seri Nancy Shukri from the Prime Minister Department met with the ride-hailing company, and emphasised that the government would take action if fares are increased as a result of the merger.

What do you think of this latest feature? Is this more beneficial for passengers? Let us know in the comments below!

 

Also read: Here’s How Grab’s Acquisition of Uber’s SEA Operations Will Affect Malaysians

Here's How Grab's Acquisition Of Uber's Sea Operations Will Affect M'sians - World Of Buzz 2


Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.



Just In

Pjimage 2021 06 16T164217 Pjimage 2021 06 16T164217
News8 hours ago

No More Muhyiddin, PM Will Now Officially Be Addressed As Mahiaddin!

How are Malaysians reacting to this small but significant news? Just one day after his Covid-19 National Recovery Plan, Prime...

Gymm Gymm
News11 hours ago

Man In Penang Opens Gym After Customer Asks Him To, Gets Fined RM10,000

A 58-year-old gym owner in Penang was compounded RM10,000 after his customers requested that he open the gym during the...

Acp Ft 2 Acp Ft 2
News11 hours ago

Klang Man Confiscates Wife’s Phone And Locks Her At Home As She Didn’t Make Breakfast

A man in Klang attempted to lock up his wife in their apartment at Bandar Bukit Tinggi, after becoming infuriated...

Building Building
News13 hours ago

25yo Man In Jinjang Who Lost His Job Rescued After Trying To Jump Off Building

Trigger warning: This article contains elements of suicide and depression which some readers may find disturbing. A 25-year-old man was...

Pjimage 2021 06 16T105046 Pjimage 2021 06 16T105046
News14 hours ago

UPDATE: Chicken Processing Factory Carrying Workers In Lorry Ordered To Close Down

Hopefully, justice will be served! On 14 June, netizens were enraged when images and videos of  Covid-19 positive foreign workers...

Pb Pb
News15 hours ago

Fight Breaks Out Among Group Of People At KL Wholesale Market Due To Misunderstanding

A fight broke out at the KL wholesale market, reportedly due to a misunderstanding over a vegetable basket. The police...

Pjimage 57 Pjimage 57
News1 day ago

MAIWP-Owned Grocery Stores Will Offer Free Sanitary Pads To Help Combat Period Poverty

With so many livelihoods affected by the pandemic, the price of a pack of sanitary pads can be costly for...

Pjimage 59 Pjimage 59
News1 day ago

KPJ Selangor Initiates Programme To Help Bedridden Patients & The Elderly Get Vaccinated

As the National Covid-19 Immunisation Programme (PICK) is gearing up for the second phase which focuses on high-risk groups and...

Announcement

Latest Videos



TRENDING TODAY