Grab Suffers 3-Hour Disruption Across Southeast Asia Just Days Before Uber’s Departure

If you were experiencing problems getting a ride home using Grab last night (3rd April), you definitely weren’t the only one!

According to Channel NewsAsia, just 5 days before Uber is scheduled to leave Southeast Asia, thousands of users couldn’t access Grab due to a service disruption that reportedly lasted about 3.5 hours on Tuesday night. This service disruption reportedly affected users from all over Southeast Asia and even caused price surges for Uber.

Source: coconuts

According to an announcement by the ride-hailing app, Grab reportedly experienced “underlying infrastructure problems” which caused the app to be inaccessible.

The app became inaccessible at around 8pm, and the disruption lasted until about 11.30pm that same night.

Grab users from Singapore, Malaysia, Indonesia, Vietnam, Myanmar and the Philippines, all took to social media to voice out their dissatisfaction with the service disruption. 

Source: twitter

Source: twitter

Source: twitter

As if that wasn’t enough, Grab drivers were also reportedly affected by the disruption, with some of them being unable to receive or complete bookings. On top of that, Grab notified drivers that their incentive payouts could be delayed until the following day (4th April). 

Source: channel newsasia

Grab has since issued a statement addressing the mass service disruption.

Source: twitter

Thankfully, the app is now back up and running!

Did you experience the service disruption last night? Let us know in the comments below!

Also read:  Here’s How Grab’s Acquisition of Uber’s SEA Operations Will Affect Malaysians