KTMB Affected by ‘Crowdstrike’ Issue, Ticketing System & All Customer Service Channels are Down

Following the Microsoft Windows ‘Crowdstrike’ issue that has caused major service outages globally, including flight cancellations in KLIA and airports worldwide, it seems that our local train services are also affected.

This is after KTMB announced that its ticketing system and all customer service channels are currently down. 

KITS and all KTM customer service channels are down

Source: Kosmo

For illustration purposes

Taking to its official Facebook page, KTMB said that its Integrated Ticketing System (KITS) is currently experiencing technical disruptions due to the Crowdstrike issue. 

For context, KITS is the online ticketing system used by KTMB for its ETS, KTM Intercity, KTM Komuter Northern Sector and KTM Komuter Klang Valley Sector, whereby users can use the system via the KTMB Mobile app.

Furthermore, KITS also allows you to use the KTM Komuter services using QR codes.

Source: KTMB | Facebook

Besides that, KTMB also announced that all of its customer service channels are also experiencing disruptions.

KTMB urged KTMB Mobile app users to restart their devices

The railway company stressed that restoration works are actively underway and apologised for any inconvenience caused.

Furthermore, the company urges KTMB Mobile app users to restart their mobile phones and try to reaccess the app. 

Source: KTMB | Facebook

Let’s hope that Microsoft will fix the global technical issues soon! In the meantime, do share with us your thoughts on the outage and whether you’re affected. 

Also read: KTMB: Passengers With Bicycles are Barred from Entering ETS or Intercity Trains & Tickets Won’t be Refunded