Have you ever wondered if there was an official avenue for you to lodge your food delivery related complaints? Well, the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) has just set up a special complaint channel for traders and consumers to submit any issues and problems related to food delivery services (p-hailing).
According to BERNAMA, Domestic Trade Deputy Minister, Datuk Rosol Wahid said that the complaints can be lodged via email to adu.khidmatpenghantarmakanan@kpdnhep.gov.my for appropriate action to be taken by the ministry.
He announced this special channel at the launch of the “‘Jualan Koperasi Prihatin Rakyat (JKPR)” at the Koperasi Felda Bukit Bading Terengganu (KOBADING) Berhad in Felda Bukit Bading on Saturday (23 October).
“We have created a special channel so that not only traders but also consumers who have any problems can lodge complaints to us.”
Meanwhile, Rosol also mentioned that last year, the ministry received 1,903 complaints on the services of p-hailing company, Foodpanda while from January to August this year, a total of 946 complaints were made regarding the company.
On the other hand, in 2020, KPDNHEP had received 30 complaints about GrabFood whilst 43 complaints were received about the p-hailing company from January to August this year, added Rosol.
For illustration purposes only
“The ministry is actively engaging with the key players in the industry, especially Foodpanda dan GrabFood to resolve all issues, including delays in payment of food sales to traders and high commission charges,” he explained.
“Some p-hailing companies claim that the delay in payment is due to problems with their system. They promise to improve their system. There are also companies that want to lower their commission rates.”
What do you think of this? Let us know in the comments.
