“I call on our telcos to provide the best service for the people” – Annuar Musa Urges M’sian Telcos to Step Up

With 5G fast approaching, there have been numerous calls for local telecommunications companies to step up their coverage in the country as many regions and areas are still lacking basic service.

Recently, Communications and Multimedia Minister Tan Sri Annuar Musa said that it was not impressive for telecommunication service providers or telecommunication companies (telcos) to record profits of RM1 billion, but still provide unsatisfactory services to the people.

Annuar said that the government had already invested billions to provide telecommunication infrastructure, including fiber optic network hub point of presence (PoP), which costs nearly RM4 billion, for the people without expecting any financial return.

He added that although he had no objection to telcos making profits, they had to be responsible by investing part of the profits to improve the quality of their services in line with the infrastructure development implemented by the government.

“The infrastructure is provided by the government, TM and others, but the last mile is provided by the telcos depending on the equipment they install at the tower.

“But for the telcos, they have their priority, if there are many customers in one area, they will concentrate in that particular area, elsewhere the equipment is not upgraded,” he said.

“This is why the 4G internet (speed) can be 10mbps to 100mbps depending on the ‘last mile’ hardware provided by the telcos,” stated Annuar.

“As such, I call on our telcos to go hand-in-hand (with the government) to provide the best service for the people.”

According to Annuar, the 4G coverage in Sabah is at 86% for populated areas. However, the internet quality in some areas still do not reach the required speed.

“There are places with 10 mbps, 12 mbps and about 20mbps, while our minimum quality for 4G LTE must be 35 mbps … if we want to reach that level, the populated areas much reach 60, 70, 100 mbps because when there are many people, the speed drops,” he explained.

Annuar said that apart from upgrading the telecommunication equipment at the towers, telcos were also recommended to work with the relevant parties to increase the capacity of the tower itself, among others in terms of providing backup power supply components.

“When electricity supply is cut off, the internet will also be automatically cut off because the tower depends on electricity supply,” he said.

“As such, telcos and those responsible can look into making hybrid towers, such as having power supply from solar panels and generators, not just providing services.”

Should telcos step up their game to provide better service to the country? Let us know in the comments.

Also read: Communications Minister: Govt Will Ensure All Malaysians Have Internet Access