fbpx
Connect with us

Social Stories

“Who fights for our rights?” Seller Forced To Refund Payment After Courier Allegedly Damages Product

Published

Pjimage 2021 06 14T135314
Source: Bryan Lee|Facebook

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

Has the seller been treated unfairly in this situation?

Being an online seller is not easy. You have to deal with fussy customers and the constant fear of your product reaching safely. The biggest relief is when your product arrives at your customer’s doorstep on time and in perfect condition so you can get the much-coveted five stars rating.

Bryan Lee is a Shopee seller who sells hedgehog running wheels and he took to his Facebook to share how his product was mishandled by J&T Express Malaysia. He said that his customer’s product was stuck in the J&T warehouse for four to five days thus she went to collect her parcel personally. When she arrived there, the J&T staff told her that her parcel was severely damaged. Thus, they were afraid to deliver the package to her.

In the video, the J&T staff could be seen helping to inspect the items inside. The wheel was damaged with a lot of cracks despite adequate packaging with bubble wraps. Bryan alleged that the packaging was abused by the staff despite the packaging and fragile sticker. The buyer proceeded with a return and a full refund in Shopee as advised.

“As a seller, I disputed it because I have sufficient evidences of the condition of the item, the internal & external packaging before shipping out.”

Broke1

After an investigation by Shopee and J&T, both parties made the decision of accepting the buyer’s return and refund request. This meant that Bryan has to bear the full cost of the product. He said this is ridiculous as he has packed everything properly with two types of bubble wraps, labelling the box with fragile tape and even a reminder on the box.

“No matter how many bubble wraps we use, if you guys were to sit on the box or stand on it, how can the item inside be safe?!”

Pjimage 2021 06 14T133103.774

Speaking to WORLD OF BUZZ, Bryan said that J&T alleged that there was no styrofoam in the box which he feels is their way to divert the whole situation. In regards to further action, Bryan has lodged a complaint to MCMC and the Ministry of Domestic Trade and Consumer Affairs. He also plans to lodge a police complaint as well because he feels that there are many sellers out there who have been in a similar situation as him. He also added that the courier company is trying to protect itself from the damage it caused.

“Everyone talks about consumer rights but who is fighting for the seller’s rights? We have proof and I can see how badly damaged the box is.”

As of now, Bryan still hasn’t accepted the refund request and he plans to dispute it following the latest updates.

WORLD OF BUZZ has since reached out to J&T for a statement but have yet to hear back from them.

 

Also read: “Who’s gonna pay for our loss?” M’sian Shares How Courier Delivered Damaged Monitor

Ascsa


Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.



Just In

Collage 31 Collage 31
News23 hours ago

Youth & Sports Minister Will Meet BAM To Suggest a Lift on The Ban Imposed on Lee Zii Jia

Just last week, the Badminton Association of Malaysia (BAM) announced that Lee Zii Jia will not be registered for any...

11Th Death Green Turtle Terengganu 11Th Death Green Turtle Terengganu
News2 days ago

Yet Another Green Turtle Found Dead In Terengganu, The 11th Carcass This Month Alone!

January 2022 is proving to be one of the deadliest months for green turtles in Terengganu as today, another carcass...

Never Share Videos Wildlife Sightings Never Share Videos Wildlife Sightings
News2 days ago

Perhilitan Warns M’sians To NEVER Share Wildlife Sightings Video To Protect Them From Poachers

The Terengganu Department of Wildlife and National Parks (Perhilitan) director, Loo Kean Seong has advised members of the public to...

No More Mco No More Mco
News2 days ago

PM: Government Will NOT Be Enforcing Another Nationwide MCO

The Prime Minister, Datuk Seri Ismail Sabri Yaakob gave an assurance that no Movement Control Order (MCO) nationwide will be...

Istana Istana
News2 days ago

YDPA Warded In IJN Due To Leg Injury Since Yesterday

The Yang di-Pertuan Agong Sultan Abdullah Sultan Ahmad Shah has been warded at the royal ward of the National Heart...

Covid Covid
News2 days ago

Student In UK Gets Covid-19 For The Fourth Time

The deadly virus has not been easy on all of us. A female student named Wharton from the UK was...

Teachers In Politics Teachers In Politics
News2 days ago

PM: Teachers And KEMAS Staff Are Allowed To Be Involved In Politics Effective Immediately

The government decided to allow teachers and staff of the Training Institute of the Community Development Department (KEMAS) to be...

Johor State Election Confirmed Johor State Election Confirmed
News3 days ago

Johor MB Announces DUN’s Dissolution, State Elections To Be Held Soon

The Menteri Besar of Johor, Datuk Hasni Mohammad has just announced that the Sultan of Johor, Sultan Ibrahim Sultan Iskandar...

Announcement

Latest Videos



TRENDING TODAY