Food delivery can sometimes be a bane than a boon, especially when they get your order incorrect, they send your order to the wrong address, your order comes later than expected or if/when your order goes MIA.
This is one of those cases.
Taking to social media, this netizen shared how difficult his problem was, and even more problematic when the people put in charge to handle his grievances were less than responsive to it.
Having ordered pizza for dinner, his rant began with: “Hello @pizza******* due to the stupidity of your corporate customer service, outlet manager, I have taken it upon me to share with our fellow Malaysians just how stupid your system and SOP was in handling my problem.”
“I started ordering around 5:34pm and it was made known to me that I had to wait for an hour before my order arrived. I was OK with it because it was a very busy time.”
“I waited until 6:34pm but my order did not arrive. I waited until 7pm before calling their corporate line. Once I have contacted them, they told me that they will check the status of my order with the outlet manager.”
“Around 7:30pm the order was still non-existent, and to be honest, the shop was only 15-minutes away from my location. I called corporate again and they told me that the rider was on his way. So, we continued waiting.”
“Running on fumes, by 8:30pm, I drove to the store, despite calling corporate for the last time to check with the store.”
Arriving at the store, all hell broke loose.
“Upon my arrival, they told me that they used a third party delivery service to send my order. The outlet manager informed me that the rider went MIA after failing to call me, and marked my order as incomplete.”
“He informed me that he did not know how to settle the matter, and his boss was on leave.”
Seriously, WTF?
“The rider told him that since I have paid, he left the order at a wrong address instead.”
“So what was the solution? They told me to wait 10 minutes and they will re-fire my order.”
“I told them, I have waited three hours for my food. 10 more minutes won’t make a huge difference. He laughed. I was in no mood for jokes at that point.”
“Once everything was settled, here is my moral of the story for this particular pizza place. IF your rider goes missing, try to be more proactive instead of turning a blind eye.”
“This is a huge corporation, not some SME. Please re-send your staff for training. I sincerely hope they did not spit on my food.”
When the issue went viral, this netizen was approached by the company’s Customer Service.
“A Senior Executive rang me up and apologized on the matter. He offered me compensation via refund which would take 14-21 days.”
“I told him that if you don’t treat your customers right, they can just go to other competitors and you will ultimately lose more business.”
Do you have you own disgruntled customer stories to share? Ping us in our comments section below.
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