The Malaysian Communications and Multimedia Commission (MCMC) has released a statement saying that courier companies that violate the Postal Services Act 2012 can face up to RM300,000 fine and up to three years imprisonment, or both.
In a statement posted on Facebook, they addressed the incident of a group of employees of a courier company hurling customers’ parcels in a viral video recently. Although they didn’t mention the name of the company, they added that they have asked said company to provide an explanation.
“At the same time, MCMC has also warned the management of the courier company to take necessary measures to improve their customer packaging procedures,” the statement said.
“MCMC would also like to remind all courier companies that are licensed under the Postal Services Act 2012 to always abide by the terms and regulations that have been set, especially in protecting consumer rights to ensure that action is not taken against their company.”
“If the licence is found to default and violate any subsidiary legislation under the Postal Services Act 2012, they may be liable to a sentence not exceeding RM300,000 or imprisonment not exceeding three (3) years or both.”
MCMC then urges consumers to understand and know their rights before choosing the services offered by a courier company.
Customers who find that they have received damaged or lost items during the delivery process can lodge a complaint by contacting the service provider.
If the solution offered is not satisfactory, customers can lodge a formal complaint to MCMC through the ADUAN SKMM portal with complete information.
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