When we go out to eat or shop, as customers, there are occasionally staff members on duty who may not be in the best of moods.
This would indicate that they occasionally provided us with inferior services while scowling. You are familiar with how it feels if you have experienced it previously.
Imran Ajmain, a Singaporean artist, recently expressed his opinions about this on Twitter.
He said in his post, “Why service employees don’t want to provide their utmost effort baffles me. Slamming the orders with a tight/sour expression. Now, it seems so commonplace everywhere.”
“I know lah (that) you don’t really want to be there, maybe? But I’m an easy customer. I just want a pleasant experience. I’m not even asking you to have a conversation or to become friends,” he added.
“Please don’t work in retail/service if you can’t be around people, don’t want to represent the brand well, or have no intention to do your best. Just don’t work.”
Majority of netizens agreed with him
His tweet has gone viral and currently sits on almost 5,000 likes and 2,725 shares as of the time of writing. Plenty of netizens agreed with his sentiment and said that they share exactly the same frustrations as he does.
“The thing I hate most is when I ask the person working at the counter or the shop a question and their faces look as if they want to curse at me. I’m just asking. Doesn’t matter where you work but if you have to deal with people at least have some manners,” said a netizen.
Another commented, “There are a lot of workers like this. Once, my sister asked a cashier if they’re that tired and if they were, just stop.”
Service staff shared their perspectives
Meanwhile, a couple of staff members who dealt with customers took to the comments section to explain why this is the case.
A few of them mentioned that it’s because of their meagre pay. “I’m a waitress, so I know why these things happen. Our base wage is minimal, therefore even if we have trained a 100 times, when our bodies are exhausted from the low pay, our faces will undoubtedly turn sour,” a netizen explained.
Not an excuse
However, on the other hand, some service staff backed up Imran’s statement and said that just because they’re paid peanuts doesn’t give them an excuse not to treat customers well.
“I worked in hospitality, and no matter how tired or sh*tty my day/mood was, I (would) never not smile at customers and speak politely whenever they approach,” said a netizen.
“If you can’t do the simple thing you’re paid to do, then quit.”
Do you agree with what he said?
