In the midst of the Covid-19 pandemic, many small and traditional businesses have been affected and are struggling to cope with the new normal. To help traditional vendors participate in the digital economy and grow their business, Grab has introduced “Food Courts by GrabFood”.
In a press statement, Sean Goh, the managing director of Grab Malaysia said the initiatives will help to digitalise and boost the sales of more small and traditional businesses across the country. In addition, helping the homegrown everyday app to serve Malaysians nationwide with a variety of more affordable, local food.
“With the Recovery Movement Control Order (RMCO) extended till the end of the year, it’s even more vital for organisations in the public and private sector to assist those who are grappling to get back on their feet,” he said.
“Traditional food courts and markets are a huge part of our society that make us uniquely Malaysian and although movement restrictions have eased, many have seen a great loss in footfall, impacting their income and livelihoods,” he added.
That is why Grab is focusing on its efforts to create an inclusive platform where traditional businesses can conveniently tap onto to increase their sales in the new normal.
Customers will now be able to order from different vendors in a single food court and pay only one delivery fee with “Food Courts by GrabFood”. This “Food Courts by GrabFood” is the leveraged version of the Mix & Match feature previously introduced during the Movement Control Order period.
The feature of allowing customers to order from multiple stalls with one delivery fee was developed by Grab’s tech engineer and was introduced during the Movement Control Period with initiatives such as “Pasar by GrabMart” as well as the “Grab e-Kitchen Bazar”. These initiatives had more than 66,000 orders fulfilled by 133 vendors during the Ramadan season.
The Pasar by GrabMart will also include more markets from Penang and Kota Kinabalu as an expansion and will be available in early October 2020.
With a reliable delivery fleet and a large community of users nationwide, Grab Malaysia hopes to play a part in helping to preserve a culture of Malaysia that is close to all our hearts.
Grab users are going to support affordable local and traditional eateries while still practising social distancing, with the current service available in food courts across the Klang Valley, Penang, Johor Bahru, Kuching, Kota Kinabalu, Melaka and Ipoh.
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