fbpx
Connect with us

News

Girl Loses MyKid and Forced to Stay in KLIA2 for 9 Hours, Here’s What MAHB Has to Say

Published

Mahb Responds After M'Sian Father Slams Klia2 For Not Helping When 12Yo Daughter Loses Mykid - World Of Buzz 3
Source: Sarawak Voice

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

One of the most important things that we need to keep with us whenever we are travelling is our identification documents and if you happen to lose it, then you will be facing huge problems!

This father, Wan Fadillah Wan Ahmad who is the Sarawak Education Department’s Management and Development Sector chief, shared his experience with Sarawak Voice when one of his children accidentally misplaced her MyKid identity card when the family was waiting for a flight from Kuala Lumpur to Kuching. Uh-oh! The incident happened on December 31, 2017 when he was with his family, including seven children, and waiting for their AirAsia flight at around 1.40pm.

His 12-year-old daughter discovered that she had lost her MyKid and they quickly went to make a police report. He said, “As soon as we realised that her MyKid card was lost, I went to make a police report in KLIA2 before meeting the security officials of Malaysia Airport Holdings Bhd (MAHB) at the entrance of the domestic flights to inform them of the problem we had.”

“Unfortunately, the officials told me that they could not allow my daughter to board the plane even after we showed them the police report, passport copies on my phone and also a copy of her birth certificate. They told me that I had to show them the MyKid card and original birth certificate even though they knew that it would be difficult for me to get it.”

Wan Fadillah contacted the Sarawak Immigration Director and several other officials to get their help but to no avail. The officials said that they would need a confirmation letter from Sarawak Immigration, which was quite difficult to obtain especially on such a short notice.

He was getting desperate and disappointed at the lack of help from the airport officials. Having no choice, he decided to fly back to Kuching to get his daughter’s passport and then fly back to Kuala Lumpur to bring her back. He said that he had to leave his daughter all alone without any supervision for almost nine hours as he flew back and forth.

They were supposed to depart from KLIA2 at 10.35pm to finally get home but their flight was delayed for more than an hour. Wan Fadillah expressed his frustration and disappointment at the lack of helpfulness that MAHB displayed and said that although he knows they were just doing their job, they should have been more understanding.

In response to this issue, MAHB has issued a statement saying that although they sympathised with the father’s predicament, they could not make any exceptions.

They said that they were just doing their duty by following national security protocols to accept only valid and original identification or travelling documents for boarding.

“While we understand the inconvenience it had caused the parents and child involved, we were not able to compromise on this matter as the measures are in place for airport security to safeguard the national gateway against unsecured access, for the security and safety of the individuals as well as airlines alike.”

Mahb Responds After M'sian Father Slams Klia2 For Not Helping When 12Yo Daughter Loses Mykid - World Of Buzz 2

For illustration purposes only | source: alwz be my baby

“In view of previous cases of human trafficking, some involving children, we hope the public especially parents can appreciate the diligent screening performed by our AVSEC officers to ensure the highest level of security and safety at the busiest exit point of our country.”

They also mentioned in their statement that footage from security cameras showed that the girl was not left unattended as claimed but was accompanied by an elderly couple instead. Apparently, she had left the airport with the elderly couple at around 1.48pm.

What do you think of this issue? Was the father’s frustration in MAHB justified?

 

Also read: AirAsia Staff Shares Videos of Bad Conditions in KLIA2, Slams Increased PSC Tax

Airasia Staff Show Videos Of Bad Conditions In Klia2, Slams Increased Psc Tax - World Of Buzz 4

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.



Just In

Collage 89 Collage 89
News5 hours ago

Johor Government May Implement a 4.5-Day Workweek in the Near Future

A 4-day workweek sounds ideal, but a 4-and-a-half day workweek doesn’t sound bad either. Johoreans may be in luck next...

My Post 1 2024 11 21T160023.537 My Post 1 2024 11 21T160023.537
News7 hours ago

“UPSR get D, SPM can get A” – PMX Responds to BERSIH Giving Him a Grade D in ‘Report Card’

Prime Minister Datuk Seri Anwar Ibrahim has opened up about BERSIH’s ‘report card‘ on his administration’s performance in conjunction with...

My Post 1 2024 11 21T114442.032 1 My Post 1 2024 11 21T114442.032 1
News11 hours ago

PDRM is Offering 60% Off Selected Traffic Summons at Govt’s 2nd Anniversary Event This Weekend!

In conjunction with the MADANI government’s 2nd anniversary on 24 November (Sunday), the Ministry of Home Affairs of Malaysia (KDN)...

Collage 17 1 Collage 17 1
News1 day ago

MCPF Calls for Vape Ban, Warns Addiction to Substances Can Lead to Unhealthy Behaviours Like Theft

The Malaysian Crime Prevention Foundation (MCPF) is urging for the sale of e-cigarettes or vape devices to be banned or...

Feat Image Lesen Feat Image Lesen
News1 day ago

Anthony Loke: Road Users in M’sia May Have to Pay for Physical Driving License Cards Starting Next Year

Transport Minister Anthony Loke Siew Fook today iterated that the Government will continue with the implementation of digital driving licenses...

Collage 15 2 Collage 15 2
News1 day ago

Filipino Couple Caught Living & Working Illegally in Malaysia Using Fake MyKads That Cost RM250 Each

A Filipino husband and wife were arrested during a raid on November 19 at a house in Pandan Indah yesterday...

Feat Image Apple Ind Feat Image Apple Ind
News1 day ago

Apple Offers to Increase Investment in Indonesia Tenfold to RM446 Million to Lift Country’s iPhone 16 Series Ban

Previously, we shared how the Apple iPhone 16 Series is banned from being sold in Indonesia until the tech giant...

My Post 1 2024 11 20T144359.263 My Post 1 2024 11 20T144359.263
News1 day ago

BERSIH Names Ismail Sabri the Best PM Since 2009, Calls Out PMX for Lack of Urgency with Reforms

In conjunction with the upcoming 2nd anniversary (24 November) of Anwar Ibrahim’s administration, The Coalition for Clean and Fair Elections,...

Announcement

Latest Videos



TRENDING TODAY