A furious argument broke out at a Urban Transformation Center (UTC) in Section 14, Shah Alam, after a man and immigration staff butted heads over the treatment he received while making passports.
The incident which took place at about 8:30pm on August 10 (Wednesday) went viral online through a TikTok video, which showcased the man being chased out by the staff member. The man has since made a police report on the matter.
Based on a report by Kosmo, the police report shared that the man had arrived at a UTC in Kuala Selangor at about 3pm with his children. He was then informed that their system was not working so the man then brought his children to the UTC in Section 14 at around 4:30pm.
“However, the man was once again informed that the queue number system had run out with only 200 numbers issued per day at the UTC Immigration counter.”
The man asked the staff member on duty to post an official notice but no action was taken.
Additionally, at about 6:30pm, the man’s two sons were given queue numbers, 1201 and 1202. When one of his children (1201) was completed and it was time for the other son’s number to be called, the officer then informed them that the National Registration Department’s (JPN’s) system was not working and they would be called again at 8pm.
After half an hour passed, it was found that the boy’s queue number was not called, even though the latest number displayed at the time had become 1211.
Because of that, the man then went to the counter to meet one of the male supervisors at the Immigration Department to get an explanation. However, it is disputed with why he didn’t just go to the counter.
The man, feeling like he had been played a fool with, lost control of his anger and kicked a metal pole.
“Suddenly, a female Immigration officer, who was behind a counter, started shouting, banging on the table, cursing and warned the man that he and his family will not be allowed to have any dealings at the UTC Immigration center in the future,” the report explained.
Following the incident, Director General of Immigration, Datuk Seri Khairul Dzaimee Daud shared that the officer in question has been transferred to another department.
“Preliminary investigations found that there were elements of provocation from the public, however, the actions taken by the Immigration officer involved were contrary to the department’s slogan of integrity, professionalism, friendliness,” he said.
You can check out the video here:
Tular kakitangan Imigresen ‘halau’ orang awamSHAH ALAM – Berang tidak mendapat layanan sewajarnya ketika membuat pasport mencetuskan pertengkaran antara seorang lelaki dan kakitangan Imigresen di kaunter Imigresen Pusat Transformasi Bandar (UTC) , Seksyen 14 di sini, baru-baru ini.Kejadian kira-kira pukul 8.30 malam pada 10 Ogos lalu kemudiannya tular menerusi video berdurasi 26 saat di aplikasi TikTok dengan lelaki itu dihalau kakitangan Imigresen.Lelaki berusia 50 tahun itu turut membuat laporan polis susulan insiden tersebut di Balai Polis Sri Muda dengan laporan itu kemudian juga tular di media sosial.Berdasarkan laporan polis tersebut, lelaki yang bekerja sendiri itu telah hadir ke kaunter Imigresen di Kuala Selangor kira-kira pukul 3 petang bersama anak-anaknya.Namun dimaklumkan sistem tidak berfungsi dan kemudiannya lelaki itu telah pergi ke kaunter Imigresen di UTC, Seksyen 14 kira-kira pukul 4.30 petang hari sama.“Bagaimanpun, lelaki itu sekali lagi dimaklumkan sistem angka giliran telah habis dengan hanya 200 nombor sahaja dikeluarkan sehari di kaunter Imigresen UTC tersebut.“Lelaki itu meminta anggota bertugas supaya meletakan Notis Pemberitahuan secara rasmi tetapi tiada apa-apa tindakan,” katanya.Tambah laporan itu, pegawai yang bertugas telah memberikan nombor giliran iaitu 1201 dan 1202 kepada anak-anak lelaki tersebut kira-kira pukul 6.30 petang.Apabila nombor giliran salah seorang anaknya telah selesai dan tiba giliran satu lagi nombor dipanggil didapati pegawai terlibat di kaunter kemudian memaklumkan sistem Jabatan Pendaftaran Negara (JPN) tidak berfungsi dan akan dipanggil semula pukul 8 malam.“Selepas setengah jam berlalu didapati nombor giliran anak lelaki itu tidak dipanggil walaupun nombor terkini pada waktu tersebut telah menjadi 1211.“Disebabkan itu, lelaki itu seterusnya telah ke kaunter untuk berjumpa dengan salah seorang penyelia lelaki di Jabatan Imigresen bagi mendapatkan penjelasan. Namun, dipertikaikan kenapa tidak pergi kaunter,” ujarnya.Mengulas lanjut, lelaki itu yang tidak berpuas hati kerana seakan dipermainkan telah hilang kawalan lalu menendang tiang besi.“Secara tiba-tiba seorang pegawai wanita Imigresen yang berada di belakang sebuah kaunter terus menjerit, menghentak meja, memaki hamun dan memberikan amaran tidak membenarkan lelaki itu dan keluarganya berurusan di Imigresen UTC pada masa akan datang,” katanya.Sementara itu, Ketua Polis Daerah Shah Alam, Asisten Komisioner Mohd. Iqbal Ibrahim dalam kenyatannya mengesahkan menerima laporan itu dan siasatan mendapati tiada berlakunya unsur jenayah.“Pengadu membuat laporan adalah lebih kepada tidak berpuas hati terhadap layanan diberikan dan kes dirujuk kepada Jabatan Imigresen Selangor utk siasatan dalaman pihak mereka,” jelasnya. ▶️KOSMO! ONLINE.
Posted by Inforoadblock on Friday, August 19, 2022
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