Connect with us

Social Stories

Immigration Department Condemned For Allowing People To Run & Push Past Others In Queue


My Post 2022 05 06T144730.477 2
Source: Reshmi Haran | Facebook

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

No Malaysian actually likes queueing up at government offices to renew their documents. Most of the time, it’ll be the longest wait of your life and the wait might not even be fruitful.

One Malaysian just wanted to renew her passport, but had to return to the Immigration Department in Jalan Duta multiple times after proper ethics and processes were not followed accordingly.

Reshmi Haran took to her Facebook page to share her experience.

Imigresen 4

It all started on Thursday, 5 May, at 7.15am, when she arrived to queue up at the gate of the Immigration Department.

“There was already a good 200 people in front of me by then,” she shared, adding that by 10am, a RELA personnel had informed them that the numbers for the counters had run out and had asked them to leave.

So, she arrived earlier the next day (Friday, 6 May) to try again. This time, Reshmi had queued up at 6:30am.

Imigresen 5

“There were already 40 to 50 people in front of me. A lot of familiar faces from the day before.”

Though, this time when the gates opened at 7am, everyone in line completely disregarded the queue and RAN into the building to be the first inside.

“The queue was entirely disobeyed and the gate entrance became somewhat of a mosh pit. People pushing and running in. See the video below of Malaysian monyets (monkeys) running in live action,”

“Everyone had to queue again in front of the building doors, waiting for them to open. I went from being 50th in line to 150th, all thanks to the barbarians you see running from the back of me in the videos,” she added.

Imigresen 3

When the building doors were opened at 7:30am, people continued to rush in.

By the time the counters had opened and the queue had started moving, it was 8am.

“The queue starts moving and they start serving the Rakyat. The queue was suddenly at a standstill from 9am for an hour,” she explained and at 10am, someone from the line had gone to ask why nothing was moving.

Imigresen 1

“The aforementioned kind citizen informs us all that there are no more numbers and they are not entertaining any more walk-ins,”

No one from immigrations even bothered to come to notify us. They simply shut the door in our faces when we started asking questions,” Reshmi added.

Imigresen 2

She went on to condemn how the Malaysian Immigration system operates, especially considering even those who have applied online have to wait for hours.

“People who applied online still had to spend 3 hours to get their passport – and that, mind you, is only collecting alone. There were no clear directions, especially for those with appointments, senior citizens or the differently-abled,”

“They all had to line up in the same queue as the rest of us up till 8am with no seats provided to those who needed them the most,” she explained.


In the end, she can only urge Jabatan Imigresen Malaysia to be better. 

“Your system is anarchic, appalling and simply shameful. You need to do better. Actions speak louder than words and at this moment, no one is speaking kind words about you or your services. Based on my observation, they honestly served not more than 200 people and called it a day,”

“There is no proper system in place. No one to hand out numbers and the moment the number finishes, say ‘Okay, no more numbers, don’t bother even spending your time queuing up‘. No systems in place to ensure law and order within the immigration premises,” she added.


It’s truly saddening to see how even at government departments and building, there is a severe lack of discipline and enforcement of proper ethics and procedures.

You can check out Reshmi’s videos here.

Have a similar experience? Feel free to share in the comment section.


Also read: M’sians Call For Answers Over Reports Of Overworking & Bullying Of Trainee Doctors At HPP

My Post 2022 05 05T155212.890

Source: Reshmi Haran
Source: Reshmi Haran
Source: Reshmi Haran
Source: Reshmi Haran
Source: Reshmi Haran

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

Just In

Collage Python Collage Python
News34 mins ago

Launderette Customer in JB Finds 20Kg Python Getting Cozy in a Washing Machine

Surprises are all fun and games until they pose actual danger to those receiving it. On Saturday, a customer’s trip...

7 003 7 003
News23 hours ago

UPDATE: At Least 174 Killed in Crowd Stampede After Violence At Football Match in Indonesia

Violence broke out at an Arema and Persebaya Surabaya League 1 football match at a stadium in East Java, claiming...

Blood 1 Blood 1
News1 day ago

Digital Blood Donor Card Now Available On MySejahtera & Can Be Added To Apple Health

According to Health Minister Khairy Jamaluddin, the digital blood donor card is now available on the MySejahtera application. In his...

Ft Claw Ft Claw
News1 day ago

Indonesia Declares That Claw Machines Are Haram as it is The Same as Gambling

What appears to be a simple game to play where you test your luck in hopes of winning a prize...

1 003 1 003
News2 days ago

UMNO Leaders Want Dissolution Of Parliament, No Matter What!

UMNO leaders have confirmed that they want the dissolution of Parliament to take place this year, but whether or not...

2 007 2 007
News2 days ago

Zahid Says Flood Concerns Are A ‘Myth’, BN Ready For GE

Following UMNO’s consensus on dissolution of Parliament and a call for GE15 in the nearest time, UMNO President Datuk Seri...

Ft Umno Ft Umno
News2 days ago

Tajuddin & Alor Setar UMNO Chief Face 6 Year Suspension by Party For Going Against Leadership

It has just been reported that Member of Parliament for Pasir Salak, Datuk Seri Tajuddin Abdul Rahman and Alor Setar Division...

Feat Image Umno Supreme Council Ge15 Feat Image Umno Supreme Council Ge15
News2 days ago

UMNO Wants GE15 This Year, Ismail Sabri Will Propose Parliament Dissolution Date To Agong Soon

General Election 15 (GE15) is likely to take place this year as UMNO Supreme Council yesterday announced that it has...


Latest Videos