Harvey Norman Celebrates 20 Years in M’sia By Bringing “Your Home, Closer Than Ever”

Harvey Norman, the leading household name that has enhanced Malaysian homes since 2003, joyously commemorates its 20th anniversary in the country this year. The brand, with origins in Australia, marks a remarkable two-decade journey of bringing Malaysians an unparalleled omnichannel for a seamless offline and online retail experience with its wide range of electrical appliances, IT and mobile devices, furniture, and bedding products.

Left to right: Mr Jonathan Toh, Chief Operating Officer of Harvey Norman Malaysia; Ms Melanie Harris, Trade and Investment Commissioner; Mr Simon Fellows, Acting Australian High Commissioner to Malaysia; Mr Kenneth Aruldoss, Managing Director of Harvey Norman Asia; Mr Paul Sanda, Senior Trade and Investment Commissioner; Ms Tan Swee Ing, Chief Finance Officer of Harvey Norman Malaysia.

Chef Sherson of Makhan by Kitchen Mafia provides culinary insight into the dishes on the menu for the event’s afternoon luncheon.

Mr Kenneth Aruldoss, Managing Director of Harvey Norman Asia, shares a light-hearted moment on the dining table, as guests await to be served during the Exclusive Media Luncheon celebrating Harvey Norman’s 20th anniversary in Malaysia.

This remarkable journey and celebration took on a special undertone recently as the Acting Australian High Commissioner to Malaysia, Mr Simon Fellows, hosted an exclusive luncheon at the official residence in Kuala Lumpur, to commemorate the occasion. The special event saw invited guests and members of the media coming together to celebrate a major milestone in Harvey Norman’s presence in Malaysia and its strong ties to its Australian origins.

“I would like to congratulate Harvey Norman on its 20th anniversary in Malaysia,” said Mr Simon Fellows. “Harvey Norman is an iconic Australian retail brand, and its stores can be found in large and small towns across Australia, making a significant contribution to the local economy as they do here in Malaysia.”

Mr Simon Fellows, Acting Australian High Commissioner to Malaysia, providing event attendees with his opening remarks. He emphasised the important contribution of Australian companies like Harvey Norman in strengthening Australia’s trading and business links with Malaysia.

“Some of Australia’s best-loved consumer brands are found in shopping malls across Malaysia and are great examples of our strong trading and business links that continue to grow. Malaysian franchises can also be found in Australia, and we continue to see businesses from Malaysia investing in our own economy,” he said.

“Harvey Norman has been helping Malaysian families to fit out their homes, and business professionals to equip offices, for 20 years. Australia is proud of its strong business links with Malaysia and innovative approaches to retailing. As Harvey Norman and other Australian retailers continue to expand their presence in Malaysia, we look forward to Australian-designed and Australian-made products enriching even more Malaysian homes,” Mr Fellows said.

Mr Kenneth Aruldoss, Managing Director of Harvey Norman Asia, shared Harvey Norman’s focus on customer-centric approaches worldwide, during his opening speech.

Kenneth Aruldoss, Managing Director of Harvey Norman Asia, commented, “As we celebrate our 20-year milestone in Malaysia, we are elated to see our expansion making its presence felt even in the official residence of the Australian High Commissioner to Malaysia.”

“More than that, however, this celebration emphasises our dedication to providing Malaysians with top-notch products and a seamless omnichannel online and offline shopping experience. With our pledge of bringing ‘Your Home, Closer than Ever,’ we continue to be the trusted partner in creating the perfect living environment in Malaysian homes. Beyond that, the ongoing expansion of Harvey Norman in Malaysia to 80 stores by the end of 2028 will not only improve the Malaysian economy through our investment in the country but will also pave the way for job creation, while contributing to the nation’s revenue, ultimately leading to heightened economic prosperity,” he added.

Mr Simon Fellows, Acting Australian High Commissioner to Malaysia (left), and Mr Kenneth Aruldoss, Managing Director of Harvey Norman Asia (right), exchange a shaking of hands to commemorate Harvey Norman’s 20th anniversary in the Malaysian market.

An engaging conversation between Mr Kenneth Aruldoss, Managing Director of Harvey Norman Asia (left), Mr Paul Sanda, Senior Trade and Investment Commissioner (middle), and Mr Simon Fellows, Acting Australian High Commissioner to Malaysia (right), prior to the Exclusive Media Luncheon Event.

Amidst the transformative landscape of the retail industry following the COVID-19 pandemic, Harvey Norman remains at the industry forefront, empowering consumers with innovative solutions and a seamless omnichannel shopping experience tailored to Malaysians’ evolving needs.

The brand’s “Shop with Confidence” pillars, including price guarantee, 14-day exchange, same-day delivery, and product care options, continue to provide an unmatched shopping experience that caters to the diverse preferences and busy lifestyles of its valued customers. All these are aimed at ultimately benefiting customers who shop at Harvey Norman with unparalleled ease of payment, convenience, and most importantly, peace of mind. This reflects the brand’s dedication to being more than just a store, but a trusted partner in creating the perfect home.

Some of the event’s esteemed guests share a celebratory “wefie” to commemorate the momentous afternoon between Harvey Norman Malaysia and the Australian High Commission.

Harvey Norman is also committed to being conveniently accessible to customers, with the inclusion of a plethora of services such as product exchange and easy payment options. These include payment flexibility with options such as 0% interest instalments for up to 36 months on all major banks’ credit cards. For the non-credit card holders, there are many other services available as well such as AEON Credit, eWallet payments (e.g. GrabPay, Boost) and Buy Now Pay Later (BNPL) options (e.g. LatitudePay).

For more information, log on to Harvey Norman’s website or Facebook page, or simply visit a Harvey Norman store closest to you!

Also read: Calling All M’sian Foodies, Go on an Epic Journey of Taste at Pavilion Bukit Jalil!