Deputy Home Minister Datuk Seri Shamsul Anuar Nasarah has warned that Royal Malaysia Police (PDRM) officers who refuse to accept police reports from the public can face disciplinary action, including dismissal.
The reminder comes after a recent case where a woman and her mother went to the Jasin District Police Headquarters (IPD) in Melaka to file a report after their car was hit from behind.
Deputy Home Minister warned that PDRM officers can be sacked if they refuse to take a police report
As previously reported, the woman was initially turned away for wearing a skirt, forcing her to buy a pair of pants at a nearby mall before she could file her police report.
During the Dewan Rakyat session earlier today, Shamsul Anuar explained that dress codes at police stations can be waived in emergencies or for cases requiring immediate attention.
This applies to incidents involving criminal activity, road accidents, safety threats, and situations that could cause trauma (such as rape or theft), information that was shared with all district and state police headquarters in December.
“Following a road traffic incident, a report was initially not accepted due to non-compliance with dress code requirements. The PDRM has clarified that in emergencies or situations requiring immediate assistance, priority must always be given to the welfare, safety, and needs of the complainant, regardless of dress code.
“Failing to comply with any requirement in an issued order, including refusing to accept a police report, is considered a serious offence, and those involved could face dismissal,” he said.
“This order has been enforced nationwide immediately”
Shamsul Anuar stated that police officers, as civil servants, are bound by the Public Officers (Conduct and Discipline) Regulations 1993.
“If there is any non-compliance with orders, action can be taken in line with the police force’s internal mechanisms. This is monitored through district and state police headquarters, as well as internal audits.
Shamsul anuar nasarah
He noted that the Public Administration Circular (PKPA) 1/2025, which focuses on strengthening public sector customer service, allows ministries and agencies to set appropriate dress codes for their offices.
“The goal is to ensure that the rules are applied consistently and clearly understood by all officers. The ministry also believes this order is sufficient and has been enforced nationwide immediately.
“We will continue monitoring implementation and won’t hesitate to make improvements if needed. More importantly, we have informed all our personnel and the public about the proper procedures,” he added.
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