Connect with us

Social Stories

Deaf GrabFood Rider Gets Lost But Tries His Best To Call Customer Instead Of Giving Up



My Post 84
Source: Disruptive Asia & Bonda Nor

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

The best part about ordering from a food delivery service is the anticipation of receiving your meal. But what if, instead of receiving your meal, you get silent phone calls from the rider?

Well, we shouldn’t be so quick to judge.

Bonda Nor took to her Facebook page to recall how her GrabFood rider had called her several times but didn’t say a word as she waited for her meal that was late to arrive. However, after checking the in-application chat system, she discovered that the rider was disabled (deaf and had a speech disability), and couldn’t find her house.

Grab 1

She wrote, “Earlier, I was craving Yong Tau Fu. I quickly ordered on GrabFood. I followed the system, there was a rider assigned and the food was supposed to arrive at 6.15pm but until 6.45pm, the food still had not arrived. I grew angry as I don’t like opening the house door when it’s nearing Maghrib.”

“In between 6.15pm to 6.45pm, I received many calls from the same number. I’m used to not picking up phone calls from unknown numbers but because I’m waiting for the GrabFood rider to arrive, I picked them up as I was worried he couldn’t find my house.”

But, every time she picked up a call, she only received silence.

“Pick up, silence. Five minutes later, he called again. I picked up, silence. This happened many times. I grew angrier. Are they playing around?”

“It was past 7pm, and it hit me to check the messages on the Grab application. Ya Allah, I immediately started crying. It turns out the rider is deaf and has a speech disability. It turns out that he messaged me many times, asking for my location. But I didn’t check the inbox, I didn’t read it, I didn’t know the circumstances,” she added.

Grab 2

The rider had made the phone calls in an effort to get Bonda to check her inbox.

“For almost an hour, he was riding around in circles looking for my location to send me the food I was craving. The skies had grown dark and he still didn’t know where to send the order. But, he still waited around and tried,”

“Even though the delivery fee wasn’t much, only RM3, but he still tortured himself for the sake of his income. I cried! I felt really guilty,” she shared.

After receiving her order, she managed to give the rider a tip of RM10, the highest tip option on the application.

It turns out that Grab launched an initiative called GrabForGood, back in 2018, with the aim of empowering the deaf community through their platform by providing income opportunities, minimising communication barriers, and improving their application to better support their disabled drivers.

Grab 3

One of the methods implemented to help improve communication between customers and their disabled riders is the Automated GrabChat system.

With about 500 differently-abled Malaysians earning a livelihood under the Grab platform, Grab continues to collaborate with more differently-abled organisations and individuals.

So hey, let’s all be mindful of our disabled brothers and sisters who are working hard to deliver our cravings and meals to us.

After all, everyone deserves a shot at earning a livelihood.

What do you think about this? Let us know in the comment section.


Also read: “Kak, is this real?” M’sian Gives RM1k Tip For FoodPanda Rider, Asks Him To Pray For Her To Conceive

My Post 66

Source: Bonda Nor

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

Just In

Dr Adham Baba Dr Adham Baba
News1 hour ago

Adham Baba Says No Action Will Be Taken Against Contract Doctors, Promises Amendments To Acts

Health Minister Datuk Seri Dr Adham Baba assured that no disciplinary action would be taken against any doctor or contract...

Pjimage 31 Pjimage 31
News3 hours ago

PDRM Records Statement From ‘Datuk’ Involved In Nasi Ganja Helicopter Delivery From Ipoh

Many of you have heard of reports that a helicopter landed in Padang Ipoh last Friday to pick up a...

Refuse To Meet Israeli Athlete Refuse To Meet Israeli Athlete
News21 hours ago

“Palestinian struggle is bigger” 2 Judo Athletes Pull Out Of Olympics After Refusing To Meet Israel

We respect these athletes for putting their principles at the forefront! While the 2020 Tokyo Olympics has been making headlines...

Hidilyn Diaz Wins Gold Medal At Tokyo 2020 She Trained In Melaka Hidilyn Diaz Wins Gold Medal At Tokyo 2020 She Trained In Melaka
News23 hours ago

“Thank you Malaysia!” Filipina Weightlifter Who Trained in Melaka Wins First Gold For Philippines

On 26 July, Filipina weightlifter Hidilyn Diaz made history when she took home the Philippines’ first ever Olympic gold medal....

Influencer Influencer
News1 day ago

23yo China Influencer Falls To Death Allegedly While Recording Herself On 160-Foot Crane

An influencer in China fell to her death, allegedly while filming herself on a crane 160 feet in the air....

For Illustration Purpose Only 13 1 For Illustration Purpose Only 13 1
News1 day ago

“They risk their lives every day” KJ Says ‘Empty Syringe’ Cases Due To Exhausted Frontliners

In his weekly joint media briefing held on 23 July with Health Minister Datuk Seri Adham Baba, Minister of Science,...

Police Custody Police Custody
News1 day ago

24yo M’sian Suffers Injuries & Dies In Police Custody 2 Days After Being Arrested

The case of a 24-year-old man dying while in police custody on 20 July is just one of the many...

My Post 2021 07 27T094708.395 My Post 2021 07 27T094708.395
News1 day ago

Wanted Singaporean Man Throws His 2-Month-Old Baby At The Police To Evade Arrest

A 40-year-old Singaporean man felt something was amiss when a police officer was checking his phone a little too much...


Latest Videos