J&T Express Malaysia is urging customers to remain vigilant and cautious against fraudulent delivery-related messages, including fake SMS, emails, and phone calls impersonating J&T Express. These scams are designed to trick recipients into revealing personal information, making payments, or clicking on malicious links under the guise of parcel delivery notifications.
“We place the highest priority on the safety and trust of our customers,” said Jacky Hu, Branding Manager of J&T Express Malaysia. “Scammers are increasingly sophisticated, and we strongly advise the public to stay alert, verify the source of all communications, and never share personal or financial information with unverified parties.”
How to Identify Fraudulent Messages:
- Official SMS and emails will never request personal banking details or passwords.
- Legitimate tracking links will only originate from the official J&T Express Malaysia website (www.jtexpress.my) or the official J&T Express Malaysia App.
- Be wary of urgent payment requests, especially those threatening non-delivery of parcels.
- Do not click on suspicious links or download attachments from unknown sources.
What to Do if You Receive a Scam Message:
- Do not respond to suspicious SMS, emails, or phone calls.
- Verify parcel information through the official J&T Express Malaysia website or mobile app.
- Report suspicious activity to J&T Express Malaysia’s Customer Service at 1800-82-0022 or WhatsApp number 012-250 9647.
Commitment to Customer Safety
J&T Express Malaysia is continuously strengthening its security measures to combat fraudulent activities and protect customers from potential scams. The company also collaborates closely with relevant authorities to detect, monitor, and take swift action against malicious actors.
“Your safety is our priority,” added Jacky. “We are committed to ensuring a secure and trustworthy delivery experience for all our customers.”
For more information about J&T Express Malaysia, please visit J&T Express Malaysia Official Website, Facebook and Instagram.
Also read: M’sian Housewife Loses Almost RM100,000 of Her Husband’s Business Savings to ‘Parcel Scam’
