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12 Trapped in Kulim Hotel Elevator for Over 2 Hours, Victim Claims Hotel Delayed Getting Help

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Source: Intan Noratini | TikTok

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12 people, including 3 children and a baby girl, were trapped in an elevator at a hotel in Kulim on Saturday (February 22).

According to a report by Sinar Harian, the Kulim Fire and Rescue Department (BBP) Chief, Assistant Fire Chief Hamizul Azwan Hamdan said his station received an emergency call in regards to this issue at around 9:26pm, adding that the other victims consisted of 2 adult men and 6 adult women.

Screenshot 2025 02 26 At 10.20.40 Am

“Upon arrival at the location, it was found that 12 victims were believed to be trapped in an elevator on the first floor of the hotel building,”

“The operation involved removing the victims through the ceiling and exiting through the elevator door on the second floor. However, all victims were successfully rescued and no victims were reported injured,” he added.

 

They were allegedly trapped for more than 2 hours

A woman inside the lift shared that she and the group were trapped inside the elevator for more than 2 hours.

Taking to her TikTok account, Intan Noratini claimed that the hotel staff delayed calling for help, leading to her baby girl “suffocating” in the enclosed space.

“We noticed her facial expression changed as if she was about to faint due to the lack of oxygen,”

Screenshot 2025 02 26 At 10.21.18 Am

“We were trapped from 9:10pm to 11:20pm, it was really panicky and hot inside the elevator, everyone was sweating. Then, we contacted the hotel maintenance team listed on the elevator and told them we wanted to call the fire department,”

“However, they said there was no need because the fire department had nothing to do with the elevator, which was strange. So, we just waited and after 30 minutes, they still hadn’t arrived. We pressed the emergency button many times and finally got a response telling us to wait,” she explained.

She added that the lights and ventilation system in the elevator malfunctioned several times, supposedly for repairs.

Screenshot 2025 02 26 At 10.22.17 Am

“We were sitting in the dark, there was no light or wind at all. So, we had to open the elevator door a little to let the wind in. However, Alhamdulillah, I am grateful because the children, especially the baby, were stable and all safe. I am just upset with the hotel management that has yet to apologise,”

“Hopefully, everyone will be more careful and the hotel will take the safety of guests more seriously from now on,” she said.

 

You can check out her videos here

@intannoratini

Pengalaman yang tak boleh dilupakan 😭. اللَّه selamat kami semua. Sebak time dah balik tu. Sebak sebab semua kami semua selamat. Tak tau la apa jadi kalau duduk lama lagi dalam tu 😭 Kulim,Kedah Terima kasih اللَّه lindung kami semua. Panjang umur kami semua. #abangbomba

♬ original sound – Dyssaaa – Dyssaaa

@intannoratini

Gamak hampa buat macam tu kat kami. Boleh pulak kat sat sat nak repair jalan macam biasa. Orang ada dalam boleh repair ka? Sayang harta benda ka sayang nyawa? 2 jam dengan budak budak dan baby. Kalau orang tua lain cerita. Cuba la fikir sama maintainance oi. Otak letak mana. Lepas jam 11.20 kami balik macam tu ja. Pihak hotel tak da kata maaf atau jumpa tanya ok ka xok ka. Gamak

♬ suara asli – Vibes lyrics only🥀 – Vibes lyrics only🥀

What do you think about this? Do feel free to share your thoughts in the comment section.

 

Also read: 51yo Woman Injured, Building Severely Damaged After Unmanned Bus Crashes Into Kuala Kangsar Eatery

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