A major Chinese second-hand platform sparked controversy online after allegedly asking a woman to record a video just to get a refund of over CNY500 (~RM297) for trading cards on the Qiandao app.
The woman requested a refund after discovering that her daughter had secretly spent the family’s money on the cards, but was told she needed to film herself slapping her child before the refund could be processed.
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The woman was accused of posing as a minor to cancel the orders
According to the South China Morning Post, Qiandao is widely seen as China’s top platform for trendy second-hand toys and collectables, surpassing CNY10 billion (~RM5.94 billion) in total transactions in 2025.
The platform offers official verification and authenticity checks, but has a strict policy that items aren’t eligible for unconditional returns within seven days.
After Li Yun tried to get a refund for a purchase her 11-year-old child made just two hours earlier, the seller accused her of “pretending to be a minor to cancel orders maliciously”.
The seller then allegedly sent her a “Minor Refund Notice” instead, demanding a five-minute video of the parent slapping the child, stating that “the video must not be paused, and the slapping sounds must be clearly audible”.
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The seller allegedly asked her to scold the child for 3 minutes
It was also reported that the seller demanded a video of the parent angrily scolding the child for at least three minutes, with both of them clearly visible on camera.
The notice further required the child to write a 1,000-character handwritten apology letter, signed, fingerprinted, and read aloud by both the parent and the child.
Li Yun claimed that when she reached out to the platform’s customer service for help, she was told, “We can’t enforce action on this matter. We suggest both parties negotiate and communicate directly.”
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The company subsequently released a statement saying that the dispute stemmed from a personal second-hand transaction, and that the so-called “Minor Refund Notice” was issued solely by the seller, not officially endorsed by the platform.
The company added that it would guide users who post inappropriate content toward proper conduct, promote civil communication, and help maintain a friendly trading environment.
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Also read: Chinese Man Beats 9yo Son with Electric Wire Over Game Top-Up, Boy Dies in Hospital 3 Hours Later
