fbpx
Connect with us

News

M’sian Travel Agency Refutes Claims by Japan Restaurant, Says They Only ‘Surveyed’ & Never Ordered Food

Published

Feat Image Nasi Lemak

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

Following the viral incident in which a restaurant in Shibuya, Tokyo claimed that a Malaysian travel agent ‘ghosted’ them after ordering 25 sets of Nasi Lemak and ended up having to dispose of the food, the travel agency which the agent represented has since issued a statement to provide their side of the story.

Taking to its official Instagram page, the travel agency, Kampungstay Holiday Sdn Bhd (Kampungstay Holiday) refuted the claims made by the restaurant, Malay Asian Cuisine about the alleged irresponsible action by one of its Tour Leaders, Ahmad Syukri bin Mat Hashim, clarifying that the whole matter was just a misunderstanding. 

 

Kampungstay Holiday stressed it was all a misunderstanding

Image 182

In the statement, Kampungstay Holiday stressed that no food order was ever made by the agency on the date mentioned by Sou Tanaka,

Furthermore, the travel agency said that it had investigated the issue thoroughly and found that it was all just a misunderstanding. 

Kampungstay Holiday asserted,

“Our agency has never made irresponsible food orders or made any commitments that were not followed. We take this opportunity to state that we have a thorough process when ordering food or any other services.

“We take those statements seriously and we want to emphasise that they are not a good way to promote negativity about our agency.”

441932195 17860433211145837 1982248624358961816 N

Moreover, the travel agency apologised for any confusion or inconvenience caused and hoped that the matter could be resolved amicably.

Kampungstay Holiday added that mistakes and miscommunications can happen in every business and that it is always ready to discuss and resolve any issue openly and responsibly.

 

The travel agent only ‘surveyed’ the restaurant and never made any order

While the statement didn’t elaborate on its claim that there was no food order made, Kosmo! reported on comments made by Kampungstay Holiday on Instagram which provided the travel agency’s chronology of the incident.

In the comments, Kampungstay Holiday claimed that Ahmad Syukri only called the restaurant to ‘survey’ about their menu to ensure that it fits with the travel group he was leading, which consists of 90% senior citizens, with the oldest being 72 years old.

Image 194

The travel agency added that they called and surveyed 3 separate restaurants in Shibuya, eventually settling for a restaurant nearer to their location at that time as the group couldn’t walk far due to their old age.

Kampungstay Holiday stressed that they only called Malay Asian Cuisine to get info on whether the restaurant could fit 25 people and never placed an order.

Instead, Ahmad Syukri only told them that if the group decided to go there for lunch, they’d reconfirm with the restaurant again.

As for why the travel agent didn’t pick up the calls from Sou Tanaka, Kampungstay Holiday said that the tour leader wasn’t holding his phone at the time as he was busy taking care of the elderly travel group.

Image 193

Furthermore, in an Instagram Story, Kampungstay Holiday showed a WhatsApp screenshot revealing that the travel agent had actually called the restaurant back several times.

 


So, what do you guys think of the whole situation? Share your thoughts with us in the comments!

 

Also read: Restaurant in Japan ‘Ghosted’ by M’sian Travel Agent, Had to Dispose of 25 Nasi Lemak Sets He Ordered

Feat Image Nasi Lemak Japan

Source: Kosmo!

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.



Just In

Feat Image Killing Feat Image Killing
News12 hours ago

The Inconsistent Law Allowing Local Councils in M’sia to Kill Stray Dogs by Shooting Them With Firearms

The killing of a stray dog, affectionately known as ‘Kopi’, in Besut, Terengganu, sparked outrage nationwide last month as the...

Collage 12 2 Collage 12 2
News13 hours ago

64yo Woman Turns Her Home into a Literal Prison With Iron Bars to Keep Drug-Addicted Son at Home

A 64-year-old woman from Thailand has come up with desperate measures in an attempt to help her 42-year-old son overcome...

My Post 1 2024 11 13T162127.643 My Post 1 2024 11 13T162127.643
News14 hours ago

21yo Woman Dies in Freak Accident After Container Overturns & Crushes Her Car at Penang Traffic Light

A young woman lost her life while a man was injured after the vehicles they were in were hit and...

My Post 1 2024 11 13T151827.903 My Post 1 2024 11 13T151827.903
News14 hours ago

Defence Minister: Year 1 UPNM Students Will Be Separated from Seniors to Prevent Bullying

Recently, the National Defence University (UPNM) has been riddled with controversy surrounding several bullying and abuse cases among their cadets,...

Collage 10 1 Collage 10 1
News17 hours ago

M’sian Courier Company Issues Apology After Viral Video Shows Van Driver Running Over Dog in Banting

A recent video circulating online shows a GD Express (GDEX) delivery driver making a routine delivery in a housing area...

Collage 9 1 Collage 9 1
News19 hours ago

34yo M’sian Found Dead After Allegedly Falling into a Water Container in His Home Bathroom

In recent news, a man was found dead after he was believed to have fallen into a water container in...

My Post 1 2024 11 13T105621.505 My Post 1 2024 11 13T105621.505
News19 hours ago

“They’ve amassed RM4.3mil” – Robbers Behind 44 Safe-Breaking Cases Shot Dead By PDRM at Jalan Imbi 

A group of Vietnamese nationals were shot dead at Jalan Imbi, Kuala Lumpur, at 11:30pm last night (November 12) during...

Feat Image Lhdn Evasion Feat Image Lhdn Evasion
News2 days ago

Here’s How M’sians Can Anonymously Report Someone Who’s Evading Taxes to LHDN

Previously, we shared how Malaysian entrepreneur and influencer Cik Epal claimed that her ex-husband, Jofliam, who owns a pizza business,...

Announcement

Latest Videos



TRENDING TODAY