Connect with us

Lifestyle

Is Your TnG Card Stolen, Damaged or Expired? Here’s How to Get a Cash Refund for the Remaining Balance

Published

feat image tng
Source: Touch 'n Go &

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

Touch ‘n Go is by far the most popular contactless smart card system for electronic payments in Malaysia, with millions of Malaysians using Touch ‘n Go cards daily to pay for tolls and public transportation.

While it’s been around since 1997, many people are unaware of several things about physical Touch ‘n Go cards, such as the fact that you can request a refund from Touch ‘n Go for the remaining balance inside the card if it expires, is stolen, or is damaged. 

For illustration purposes

In fact, you can easily request a refund online or even terminate your Touch ‘n Go card before its expiry date and get the balance refunded. So, how exactly do you do this?

Well, here’s everything you need to know:

 

The Touch ‘n Go card must be registered online

In order to request a refund of the remaining balance, the Touch ‘n Go card must first be registered under your Touch ‘n Go card account. Do note that this is different from a Touch ‘n Go eWallet account or a Touch ‘n Go RFID account.

To register your card, head over to the Touch ‘n Go card portal here and add your Touch ‘n Go card by selecting the “Add Card(s) and Charm(s)” option under the “Cards & Charms” submenu.

Insert your Touch ‘n Go card’s serial number, which is usually on the back of the card beside the expiration date. Voila, your Touch ‘n Go card is now registered under your account.

 

How to request a refund for your remaining balance

Now that your Touch ‘n Go card is registered, you can use the same portal to request a refund of its remaining balance, which you can easily do so by selecting the “Refund Request” option under the “Refunds” submenu.

There are three types of refund requests available for users, namely Card Termination, Missing Value and Overcharged – Penalty.

Furthermore, for Card Termination, which is this article’s sole focus, there are six options available for users, namely Voluntary Termination, Lost, Stolen, Dormant, Bad Chips/Faulty, or Expired Cards.

To initiate a refund request, select the reason out of the six that’s most relevant to your situation. Accordingly, below is a breakdown of all the situations that apply to each option:

  • Voluntary termination – The Touch ‘n Go card is no longer in use
  • Lost – The Touch ‘n Go card is misplaced or lost
  • Stolen – The Touch ‘n Go card was stolen
  • Dormant – The Touch ‘n Go card has not been used or no transaction for more than 12 consecutive months
  • Faulty/Bad chip – The Touch ‘n Go card is unable to be used due to a faulty card or bad chip
  • Expired card – The Touch ‘n Go card has expired

Do note that for stolen Touch ‘n Go cards, the amount eligible for refund will be based on the available card balance on the date of the refund form submission.

Besides that, you can also add any remarks regarding the refund request under the termination reason.

 

There are three options as to where the refund will be credited to

After selecting the reason for the refund, you can choose whether to have the remaining balance credited to either of these accounts:

  • Bank account – Do note that Touch ‘n Go will only credit the refund if the name of the bank account holder is the same as the one registered to your Touch ’n Go card account.
  • DuitNow – Any DuitNow account will be accepted, even if it doesn’t match the name registered to your Touch ‘n Go card account, so please ensure the correct account/ID number is inserted.
  • Touch ‘n Go eWallet – You must key in the mobile number linked to the Touch ‘n Go eWallet account.

After submitting all the needed information, tick the agreement prompt at the bottom of the page and press submit.

You will then receive email approval from Touch ‘n Go, with the refund request taking up to 14 days to be processed for a standard refund and up to 30 days for a complex refund from the date of your refund application.

That’s it! So, what do you guys think of the refund process for Touch ‘n Go cards? Share your thoughts with us in the comments.

 

Also read: My50 Travel Pass Users Can Soon Reload Their Monthly Passes Using Touch N’ Go e-Wallet

collage 101

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.



Just In

myanmarft myanmarft
News7 hours ago

M’sia Deploys Nadma Team to Myanmar for Earthquake Relief Operations

Following the devastating 7.7-magnitude earthquake and 6.4-magnitude earthquake that hit Myanmar yesterday (March 28), a team of 10 members from...

feat image imigresen kantoi feat image imigresen kantoi
News12 hours ago

KLIA Immigration Officer ‘Kantoi’ Holding 11 Foreign Passports & Allegedly Allowing Illegal Entry, Gets Arrested

Immigration Director-General Datuk Zakaria Shaaban recently revealed that an immigration officer was arrested after 11 foreign passports were found kept...

My Post 3 18 My Post 3 18
News1 day ago

Ipoh Woman Puzzled After Getting a Parking Summons While Her Car Was Parked at Home 

A Malaysian woman was recently left confused when she discovered that she had an unpaid parking summons during a date...

My Post 4 31 My Post 4 31
News1 day ago

Skyscraper Under Construction in Bangkok Collapses as 7.7 Magnitude Earthquake Rocks Myanmar & Thailand

Myanmar was struck by a 7.7-magnitude earthquake this afternoon (March 28) and was later hit by a 6.4-magnitude earthquake just...

collage 102 collage 102
News1 day ago

MOE: Students Who Don’t Wear the Jalur Gemilang Badge on Their Uniforms Will NOT Be Punished

In its latest statement today, the Ministry of Education (MOE) clarified that students who don’t wear the Jalur Gemilang flag...

My Post 1 2025 03 28T115633.854 My Post 1 2025 03 28T115633.854
News1 day ago

M’sian Kindergarten Principal Fined RM2,000 for Twisting 6yo Student’s Ear for Writing Letter ‘G’ Wrongly

A kindergarten principal was fined a maximum of RM2,000 by the Sessions Court yesterday (March 27, 2025) in Ampang, Kuala...

feat image badge questino feat image badge questino
News2 days ago

MOE Says Each Student Will Get 2 Free National Flag Badges, Politician Tells Govt to Reveal Project Tender & Cost

Previously, we shared about the new directive by the Ministry of Education (MOE) which makes it compulsory for all students...

feat image vinoth feat image vinoth
News2 days ago

PDRM Arrests Malaysian Preacher Zamri Vinoth for Alleged Seditious Remarks on KL Hindu Temple

The Royal Malaysia Police (PDRM) has arrested local preacher Muhammad Zamri Vinoth Kalimuthu for alleged seditious remarks he made regarding...

Announcement

Latest Videos



TRENDING TODAY