Earlier, it was reported that the MyKasih terminal system experienced delays in processing transactions yesterday due to a surge in purchase volume.
The Ministry of Finance said the problem occurred because the first day of the Penghargaan Sumbangan Asas Rahmah (SARA) aid programme saw an unusually high number of transactions.
“We had to sort everything, one by one”
Even though the system just kicked off, it’s already running into problems, leaving shoppers abandoning trolleys full of items.
According to Kosmo!, supermarket staff had to spend nearly five hours putting the items back on the shelves.
“Dozens of trolleys filled with fresh, dry, and other household essentials were left at the counters and around the store. We had to sort everything first to prevent spoilage before we could reorganise them,” she explained.
A supermarket worker, Tasha, said the system had been down since noon, stopping many customers from completing their MyKasih payments.
She added that some shoppers had already queued up to pay, but when the system failed, they had no choice but to leave their trolleys behind.
“We had to work quickly to maintain quality”
Another worker claimed that the reorganisation process was not easy because it involved perishable items.
“Fish, chicken, and vegetables all had to be sorted first. If we delayed putting them back in the freezer, they’d go bad. We had to work quickly to maintain quality,” he said.
Meanwhile, a counter staff member admitted they felt stressed having to deal with customer complaints while also managing the abandoned items.
“We’re manning the counter, but we get scolded by customers because of the MyKasih system problem,” she shared.
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Also read: 850,000 M’sians Use SARA Credit on Launch Day, MOF Addresses System Glitches
