M’sian Tries Calling SUKE Highway’s Hotline for 30 Mins to Help Injured Man, But No One Picked Up

A hotline is established for a reason – to get help in an emergency. But what happens when no one answers on the other end when you’re desperate?

Just recently, a Malaysian, Nic shared his experience of his attempts on contacting the SUKE Highway’s hotline to help an injured motorcyclist and let’s just say, it was not a pleasant experience. Here was what happened.

Yesterday morning (April 25), Nic was driving on SUKE Highway, and soon after he exited at Hulu Langat/Taman Putra, he saw an injured man sitting at the side of the road waving at him.  Nic immediately got down from his car to check on the injured motorcyclist and since there was no traffic, Nic believed that he was the first person to encounter the injured man.

“He was conscious but he was in pain. There was about a 4 inch long cut on his ankle, and the blood was oozing out,” Nic described.

To stop the bleeding, Nic went inside his car to take the only shirt he had and wrapped it around the wound. He also took off the man’s helmet so he could breathe. As a warning sign, Nic parked his car 30 feet before the crash site as an “object” to slow any incoming traffic.

At 8:09 am, Nic tried contacting SUKE’s hotline and after a 1-minute ring, no one picked up the call.

“I wanted to call them so they would send an emergency team and cordon off the area, and the call centre would connect me to an ambulance.”

Nic then contacted the centre but unfortunately, the number was not in service. He then called 999 where he was connected to Hospital Kuala Lumpur after they couldn’t connect him to Hospital Ampang. In the 9-minutes phone call, Nic described the situation before he was told that an ambulance was headed his way.

Between 8:22 am to 8:36 am, Nic tried calling SUKE’s hotline again at least 6 times, but to no avail.

15 minutes after the phone call with the rescue team from Hospital Ampang, the ambulance arrived, and Nic praised them for their prompt action.

“Considering the need to detour at Plaza Toll Teratai, it is considered quick. Kudos to the ambulance team.”

“The hotline is there for a reason”

Nic, however, couldn’t say the same about the SUKE hotline, which he dubbed “lousy”. His intention to see SUKE’s emergency team to secure the area for safety purposes did not come true, and in the meantime, Nic also expressed his sadness about some Malaysians.

Speaking to WORLD OF BUZZ, Nic said that there were at least 3 dozen cars that passed by the area, but only 2 of the drivers asked if they needed help.

“I was also pissed that no one from SUKE hotline picked up my call after 30 minutes. That’s why I posted about this incident”, Nic told WORLD OF BUZZ.

A hotline is there for a reason, and in times of emergency, what happens when the injured is left unattended? 

Update: As of April 27, Nic reached out to WORLD OF BUZZ again and revealed that Prolintas has since responded to him and said that necessary steps have been taken to address the issue. 

“At least now we know they will look into this and prevent this from happening,” Nic told WORLD OF BUZZ.

Also read: M’sian Dad Camps Outside Hospital in Ipoh to be Close to His Son Who Has Brain Tumour