fbpx
Connect with us

Social Stories

M’sian Shares How AirAsia Staff Roughly Flung Her Precious Bicycle and ‘Broke’ It

Published

Airasia Passenger Shares How Rough Baggage Handlers 'Broke' Her Precious Bicycle - World Of Buzz 2
Source: Facebook

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

One of our greatest fear when we’re travelling is that something would happen to our precious luggage on the plane once we’ve checked it in. For Fen Lim, she was horrified when her beloved bicycle was mistreated dreadfully by baggage handlers. 

Airasia Passenger Shares How Rough Baggage Handlers 'Broke' Her Precious Bicycle - World Of Buzz

Source: facebook

Her Facebook post which has gone viral showed a short video of a couple of baggage handlers who were transferring the cargo from the plane to the cart. In the 27-second video, the staff were moving the things down the ramp but she was shocked to see them mistreating her bike bag. The photo also showed the condition of the damaged bicycle after she had collected it.

They flung the soft bike bags roughly onto the ground without caring how it landed even though the bags had the ‘Fragile’ sticker on them. Then get the sticker for what? Lim wrote, “Thanks AirAsia. You broke my bike. This was filmed while we were still seated in our flight AK171 from Kaohsiung to KLIA2.”

Airasia Passenger Shares How Rough Baggage Handlers 'Broke' - World Of Buzz

Source: facebook

In less than 24 hours, her post had more than 10,000 shares and another person who was on the same trip as her explained that a group of them had gone to Taiwan for Ironman Taitung 70.3, a triathlon. There were at least 10 bicycles on the plane and seeing the baggage handlers maltreating those expensive vehicles were rather shocking. It isn’t cheap to repair them!

Netizens were similarly shocked at the rough treatment of the bicycles and condemned AirAsia for the bad service. In light of the viral post, Tan Sri Tony Fernandes, the founder of AirAsia has responded and apologised for the incident. He explained that AirAsia has a joint venture ground handling company called GTR but AirAsia would take full responsibility.

Airasia Passenger Shares How Rough Baggage Handlers 'Broke' Her Precious Bicycle - World Of Buzz 1

Source: facebook

He added, “We are a company where if we make a mistake we will stand up and take the heat. We will get better. Apologies.”

Meanwhile, AirAsia’s CEO Riad Asmat has made a statement on the issue and apologised for the incident as well. As a cyclist himself, he said that he was pretty disturbed when he saw the actions of the ground staff and said that stern action would be taken accordingly. He said that the company would continue improving in regards to this case.

Watch the video here:

Source: Facebook

Watch the apology here:

Source: Facebook

“As a gesture of goodwill, for the month of April, we would like to waive all fees in regards to bicycle transportation but more importantly, I would like to apologise to our cyclists and customers for having to endure such pain,” he said.

Let’s hope our baggage will be handled more gently the next time we take any AirAsia flights!

 

Also read: “Don’t Throw the Bags Anymore, Kiss the Bags,” Tony Fernandes Tells AirAsia Staff

&Quot;Don't Throw The Bags Anymore, Kiss The Bags,&Quot; Tony Fernandes Tells Airasia Staff - World Of Buzz 5

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.



Just In

Collage 89 Collage 89
News13 hours ago

Johor Government May Implement a 4.5-Day Workweek in the Near Future

A 4-day workweek sounds ideal, but a 4-and-a-half day workweek doesn’t sound bad either. Johoreans may be in luck next...

My Post 1 2024 11 21T160023.537 My Post 1 2024 11 21T160023.537
News15 hours ago

“UPSR get D, SPM can get A” – PMX Responds to BERSIH Giving Him a Grade D in ‘Report Card’

Prime Minister Datuk Seri Anwar Ibrahim has opened up about BERSIH’s ‘report card‘ on his administration’s performance in conjunction with...

My Post 1 2024 11 21T114442.032 1 My Post 1 2024 11 21T114442.032 1
News19 hours ago

PDRM is Offering 60% Off Selected Traffic Summons at Govt’s 2nd Anniversary Event This Weekend!

In conjunction with the MADANI government’s 2nd anniversary on 24 November (Sunday), the Ministry of Home Affairs of Malaysia (KDN)...

Collage 17 1 Collage 17 1
News2 days ago

MCPF Calls for Vape Ban, Warns Addiction to Substances Can Lead to Unhealthy Behaviours Like Theft

The Malaysian Crime Prevention Foundation (MCPF) is urging for the sale of e-cigarettes or vape devices to be banned or...

Feat Image Lesen Feat Image Lesen
News2 days ago

Anthony Loke: Road Users in M’sia May Have to Pay for Physical Driving License Cards Starting Next Year

Transport Minister Anthony Loke Siew Fook today iterated that the Government will continue with the implementation of digital driving licenses...

Collage 15 2 Collage 15 2
News2 days ago

Filipino Couple Caught Living & Working Illegally in Malaysia Using Fake MyKads That Cost RM250 Each

A Filipino husband and wife were arrested during a raid on November 19 at a house in Pandan Indah yesterday...

Feat Image Apple Ind Feat Image Apple Ind
News2 days ago

Apple Offers to Increase Investment in Indonesia Tenfold to RM446 Million to Lift Country’s iPhone 16 Series Ban

Previously, we shared how the Apple iPhone 16 Series is banned from being sold in Indonesia until the tech giant...

My Post 1 2024 11 20T144359.263 My Post 1 2024 11 20T144359.263
News2 days ago

BERSIH Names Ismail Sabri the Best PM Since 2009, Calls Out PMX for Lack of Urgency with Reforms

In conjunction with the upcoming 2nd anniversary (24 November) of Anwar Ibrahim’s administration, The Coalition for Clean and Fair Elections,...

Announcement

Latest Videos



TRENDING TODAY