Connect with us

Social Stories

M’sian Shares How AirAsia Staff Roughly Flung Her Precious Bicycle and ‘Broke’ It


Airasia Passenger Shares How Rough Baggage Handlers 'Broke' Her Precious Bicycle - World Of Buzz 2
Source: Facebook

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

One of our greatest fear when we’re travelling is that something would happen to our precious luggage on the plane once we’ve checked it in. For Fen Lim, she was horrified when her beloved bicycle was mistreated dreadfully by baggage handlers. 

Airasia Passenger Shares How Rough Baggage Handlers 'Broke' Her Precious Bicycle - World Of Buzz

Source: facebook

Her Facebook post which has gone viral showed a short video of a couple of baggage handlers who were transferring the cargo from the plane to the cart. In the 27-second video, the staff were moving the things down the ramp but she was shocked to see them mistreating her bike bag. The photo also showed the condition of the damaged bicycle after she had collected it.

They flung the soft bike bags roughly onto the ground without caring how it landed even though the bags had the ‘Fragile’ sticker on them. Then get the sticker for what? Lim wrote, “Thanks AirAsia. You broke my bike. This was filmed while we were still seated in our flight AK171 from Kaohsiung to KLIA2.”

Airasia Passenger Shares How Rough Baggage Handlers 'Broke' - World Of Buzz

Source: facebook

In less than 24 hours, her post had more than 10,000 shares and another person who was on the same trip as her explained that a group of them had gone to Taiwan for Ironman Taitung 70.3, a triathlon. There were at least 10 bicycles on the plane and seeing the baggage handlers maltreating those expensive vehicles were rather shocking. It isn’t cheap to repair them!

Netizens were similarly shocked at the rough treatment of the bicycles and condemned AirAsia for the bad service. In light of the viral post, Tan Sri Tony Fernandes, the founder of AirAsia has responded and apologised for the incident. He explained that AirAsia has a joint venture ground handling company called GTR but AirAsia would take full responsibility.

Airasia Passenger Shares How Rough Baggage Handlers 'Broke' Her Precious Bicycle - World Of Buzz 1

Source: facebook

He added, “We are a company where if we make a mistake we will stand up and take the heat. We will get better. Apologies.”

Meanwhile, AirAsia’s CEO Riad Asmat has made a statement on the issue and apologised for the incident as well. As a cyclist himself, he said that he was pretty disturbed when he saw the actions of the ground staff and said that stern action would be taken accordingly. He said that the company would continue improving in regards to this case.

Watch the video here:

Source: Facebook

Watch the apology here:

Source: Facebook

“As a gesture of goodwill, for the month of April, we would like to waive all fees in regards to bicycle transportation but more importantly, I would like to apologise to our cyclists and customers for having to endure such pain,” he said.

Let’s hope our baggage will be handled more gently the next time we take any AirAsia flights!


Also read: “Don’t Throw the Bags Anymore, Kiss the Bags,” Tony Fernandes Tells AirAsia Staff

&Quot;Don't Throw The Bags Anymore, Kiss The Bags,&Quot; Tony Fernandes Tells Airasia Staff - World Of Buzz 5

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

Just In

Feat Image Rural Roads Malaysia Feat Image Rural Roads Malaysia
News2 hours ago

Rural Development Minister: Govt Allocates Over RM1.2 Billion To Improve Road Systems In Rural Areas

Rural Development Minister, Datuk Seri Mahdzir Khalid revealed that the government has allocated over RM1.2 billion to provide a better...

244291977 2069541206527870 5744218834695855290 N 244291977 2069541206527870 5744218834695855290 N
News3 hours ago

Dubai Is Building A Huge, $5 Billion Moon Hotel That Has Low-Gravity Walking Experience

There will finally be a “moon” on earth.  This moon-shaped hotel is a giant replica of the moon and will...

Taiwan Ft Taiwan Ft
Lifestyle5 hours ago

Taiwan Resumes Visa-free Entry For Selected Countries Including Malaysia!

Taiwan further opens its borders to eligible countries. According to the Central Epidemic Command Center (CECC), the visa-exempt entry scheme...

3 004 3 004
News1 day ago

MUDA Party Hits The Streets For #NyawaDuluBaruPRU Protest

In recent weeks, the MUDA party has called for protest at the SOGO shopping complex in Kuala Lumpur, which started...

1 006 1 006
News1 day ago

WATCH: Two Riders Victimised In Freak Accident By Reckless Drivers In Klang

Reckless driving is a serious traffic offense involving the reckless disregard of the safety of others. It can cause accidents, damage...

Feat Image Pm Un Rohingya Feat Image Pm Un Rohingya
News1 day ago

PM Urges More Countries To Take In Rohingya Refugees During UN General Assembly Speech

Prime Minister Datuk Seri Ismail Sabri Yaakob has called upon all countries to take in more Rohingya refugees to be...

Feat Image Free Wifi Hospital Feat Image Free Wifi Hospital
News1 day ago

KJ: All Government Hospitals To Provide Free WiFi, Starting With Hospital Rembau

Health Minister Khairy Jamaluddin has announced that the government intends to provide free WiFi at all government hospitals, with Hospital...

Bkm Bkm
News2 days ago

GOV: BKM Phase 3 Payout Will Commence on September 20, Phase 4 Payout in December

When the pandemic hit the world, many companies were forced to shut their company down or lay off some staff...


Latest Videos