The global IT outage on Friday (July 19) caused major disruptions to many users, including large corporations like airlines that had lost millions in revenue all thanks to the unforeseen breakdown.
The CEO of Capital A Bhd, Tan Sri Tony Fernandes said he received and acknowledged Crowdstrike’s apology but highlighted one thing on his LinkedIn post.
“The airlines are still waiting for an explanation from Microsoft about the outage that caused so much chaos in people’s lives.”
“Tech companies have little empathy”
During the IT outage, all flight check-ins had to be done manually, causing some flight delays and this reminded Tony of COVID-19 days.
“What we went through with Covid-19, they had no sympathy. Tech companies have little empathy.”
Tony added,
“Now, they have issues and expect us to understand. Well, I’m not going to do it. Airlines need answers and compensations.”
Explaining further on the disruption, he said the situation seemed to have stabilised since the 2nd day of the global IT outage affecting AirAsia’s operations at Terminal 2 of Kuala Lumpur International Airport. However, Tony said it was not a sign that they could unwind immediately.
“We’re not letting our guard down, and we’re ready for any further disruptions. But the bottom line is, we will learn and grow from this situation.”
In his post, Tony also expressed heartfelt gratitude to his All Stars crew members for a job well done in handling the crisis, as well as to the guests who have been patient and appreciative of the efforts.
Were you among the affected Microsoft users last week?
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