CIMB Just Lost Its Backup Data, Customers Advised to be Careful

Attention, Malaysians! It looks like CIMB recently encountered a problem.

CIMB Group Holdings Bhd announced that several magnetic tapes containing back-up data were lost during routine operations.

Here’s a rough breakdown of what happened;

1. Some CIMB customer information was affected

Source: malay mail

According to a statement from the bank, some of the magnetic tapes that were lost in transit contained some customer information, as well as information about its subsidiaries.

However, the information that was lost does not involve data like Personal Identification Numbers (PINs), passwords, or credit card and card verification value (CVV) numbers, according to the New Straits Times.

2. None of this lost information has been compromised

Source: fmt

Luckily though, CIMB found from their ongoing investigations that this lost information did not fall into the wrong hands.

Right now, the bank is working closely with relevant authorities and is taking all the necessary precautions to protect its customers. The bank also assured that all customer information is still with them, as they just lost back-up tapes.

3. CIMB has temporarily suspended some of their services 

Source: malay mail

Due to this incident, CIMB decided to take some extra precautions by temporarily suspending some of its services via its call centre. These services include;

• Change of address
• Change of telephone number and/or e-mail address 
• Change of mailing address for banking/credit cards
• Third party fund transfer without T-Pin
• Payment for customers without T-Pin
• T-Pin creation or requests

4. Customers are advised to take extra caution 

Source: the star

Lastly, in light of this incident, CIMB has advised its customers to be extra careful and refer only to official CIMB channels like its website, call centre, and their branches.

“Although this was an isolated incident, we have reviewed and further strengthened our security and internal processes to ensure that we remove the possibility of it recurring,” CIMB Group Holdings Bhd CEO Tengku Datuk Seri Zafrul Aziz said.

If you would like to know more information, contact CIMB at +60 3 6204 7788 (Customer Contact Centre), +60 3 6204 7799 (Premier Card), 1300 88 5300 (Preferred Call Centre), 1300 88 8828 (Business Call Centre — Commercial/Enterprise Banking), or 1300 88 8068 (Business Call Centre — Corporates).

So, remember to take extra care when dealing with your CIMB accounts, guys! Let’s hope they resolve this issue as soon as possible.

Also read: M’sian’s Bank Account Gets Wiped Out After Clicking into E-mail From ‘LHDN’