They shout, threaten, talk abusively, act condescending, whine, lie, demand inordinate amounts of time, push all your hot-buttons, raise your blood pressure, and cause you to reach for antacids. Who are these people? We call them “Customers from Hell.”
Every business has them, and fortunately, they represent on a tiny fraction of people. Here is a case of one F&B employee dealing with a disgruntled customer at a drive-through.
Here is a video of the incident.
As the story goes, the disgruntled customer became angry at the employee for not responding to his orders well.
In the video, the man was clearly angry at the employee, with several of his colleagues trying to diffuse the situation,
Commenting on the video, several netizens shared their opinion on the matter.
“In this instance, the Pakcik is correct for behaving this way.
“The employee himself seems a bit relaxed in his approach… If you are tired, ask your manager to switch you with another staff.”
“When somebody orders something, and most items are out-of-stock, with your colleagues disturbing your ordering process in the background, I would be just as pissed as that Pakcik.”
Let’s hope that the management will get to the bottom of this, and ultimately improve customer service at the fast food outlet.
Also read: 64yo M’sian Finally Receives Her MyKad From JPN After Over Four Decades
