If you’re in the retail industry, customer service is no doubt the most crucial part not just to boost sales but also to keep the customers happy. However, a potential customer in Shah Alam recently was not happy with how her mom was treated by the staff of a luxury brand store.
On her TikTok account @trisyalee, the Malaysian customer, Trisya shared her horrible experience of witnessing some of the employees treating her mum like a “beggar”.
“The way she looked at my mom was as if we were there to ask for donation. This is 2023, I can’t believe this mentality still exists!”
Trisya said that she was accompanying her mom to look for new shoes and after several unfruitful trips, they decided to enter a branded store at a mall in Shah Alam. Little did the duo know that they were going to have a bad experience when stepping foot into this store.
Following the circulation of the clip, Tisya’s friends also revealed that they too had “fallen victim” to a similar incident, where they were rudely treated by the employees of the same store.
“Did they really think we’re poor just because of how we’re dressed? Did they really think those with fancy outfits are really rich?” Trisha rhetorically asked.
Trisya, who used to work in retail and F&B said that she understood how tiring that nature of work can be, but there is no excuse for the poor treatment and service.
“You’re not even the CEO of the company. Who are you to be arrogant with us?! You can’t even afford to live if customers are not buying from you.”
Speaking to WORLD OF BUZZ, Trisya said she contacted the management of the store on the same day to voice out her dissatisfaction.
“The person on the other line said she was sorry, and told me that no one has complained about their service prior to this. She told me that I was the 1st one.”
She added that the staff at the store were rude by not entertaining her mum and giving her the cold shoulder when she inquired about their shoes. The staff appeared to have looked down on her mum and decided not to entertain her.
“It was a non-verbal treatment. No one bothered to answer my mom when she asked for the price of the shoes.”
Trisya also told WORLD OF BUZZ that after her TikTok clip went viral, the HQ of the luxury brand store contacted her and personally extended her their deepest apologies.
You can watch and listen to Trisya’s experience in the clip below.
As a customer, have you experienced the same in any store before making any purchase?