Yesterday (27 November), Facebook user Micheal Cheang uploaded a video that shows a woman who angrily throws boba tea onto a security guard and a delivery person.
“I received a video this morning, and I hope to represent our company M-Forces Security to announce the ins and outs of this incident,” the caption said. The incident happened on 26 November at around 8pm, when this female customer from China insisted the delivery person send her order to her doorstep.
The security guard rejected the request at that moment and advised that the SOPs do not allow the delivery person to do so. When the delivery person called and explained to the customer, she “exhorted” the both of them.
“After a while, she came down angrily and said, ‘the other countries including China would do so, why is Malaysia so terrible!’. She did not accept the explanation from the security guard and lashed out at both of them,” Cheang stated.
The video shows that she was outraged and threw the boba tea onto both the security guard and the delivery person, and left. Both of them were calm and did not retaliate.
今早我收到一个video，我希望代表我们M-Forces Security发表一下这件事的来龙去脉。事情发生在昨天晚上八点左右，这位中国小姐因为坚持要让外卖小哥把她的奶茶送上楼给她。而被当下的保安人员拒绝并理性的去阻止外卖小哥送上楼，并劝说现在的SOP是不允许这样做的。后来外卖小哥接到这位中国小姐的电话并向这位中国小姐解释。 在解释当中，她强烈的“指点”我们公司的保安人员并同时间教训外卖小哥。过了一会她一股怒气的下来，并表示说她在其他国家包括中国都这样 为什么马来西亚那么糟糕！保安人员在不停的劝说之下她也不接受并迁怒在我方保安人员还有外卖小哥身上。 在此，我想向M-Forces Security 安保公司的保安人员致敬！在面对如此火爆与傲慢的住户的同时他们展现了专业的一面冷静去处理并坚守岗位与职责。 我以他们为荣！#请大家善待前线人员#祝福火爆姐
Posted by Michael Cheang on Friday, November 26, 2021
“Here, I would like to pay tribute to the security staff of M-Forces Security! While facing such hot-tempered and arrogant residents, they showed professionalism to calmly deal with it and remained their positions and responsibilities. I am proud of them!” Cheang added.
Cheang also urged the public to be kind to all frontliners. The video has received more than 61k views and 2.2k shares at the time of writing.