Selangor Condo Security Allegedly Delays Emergency Services for 45 Minutes, Resident Later Pronounced Dead

Malaysian philanthropist Kuan Chee Heng, affectionately known as Uncle Kentang, is calling out condominium managements for their strict security policies. This follows an incident where security guards allegedly caused a delay in a woman receiving emergency medical treatment, which may have led to her death.

Taking to his Facebook page, he shared how the guards had disallowed medical services from entering the premises for 45 minutes while they waited for their superiors to provide clearance.

He wrote: “Condominium management did not let my business partner in for a good 45 minutes. It is a medical emergency. Guards stood firm and denied entry… until they obtained clearance from their top bosses. When they reached the unit, the lady had long gone to heaven.”

“This is a stark reality with condominium managements. The higher the security you have, with rigid standards and instructions, the more fatal it can be during a medical emergency. Please inform your guards and your condominium management to facilitate fast medical responses.”

A fatal delay

The 50-year-old woman who passed away had apparently suffered a cardiac arrest. Ironically, the security guards later assisted Royal Malaysia Police (PDRM) officers in carrying her body to a police truck for transportation to a hospital for a post-mortem.

Uncle Kentang also noted that many condominium buildings lack Automated External Defibrillators (AEDs), which he described as a concerning lack of preparation for medical crises.

A call for urgent reform

Feeling distressed by the situation, Uncle Kentang is calling on the government to impose regulations requiring all condominium and apartment buildings to have AED units available. He also suggested that building managements should be trained to respond to medical, fire, and hostile emergencies.

“Most Joint Management Body (JMB) managements act like tai kors (big brothers/gang leaders) but never use their brains to sit together to handle medical, fire, or hostile emergencies,” he claimed.

“They are good at denying entry if you are late in paying JMB fees or maintenance fees. This cannot be tolerated. It can cost lives, and even the JMB members can suffer cardiac arrests, too. Do not be careless and stupid. One day, your family members might suffer the same conditions, and the guards will tell you to wait for instructions,” he added.

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