M’sian Luxury Car Driver Says RM420 Service Fee is Pricy & Leaves Bad Review, Car Centre Owner Responds

You can’t avoid maintenance costs if you want your car to stay in good shape. Neglecting regular service can lead to even pricier costs down the road.

Car service centre owner Famy Faramy shared a recent post about a surprising incident involving a customer who brought his car in for service.

“Thank you for your bad review!”

In the post, Famy shared how a customer left a negative review after the customer’s visit to his service centre, where the customer was charged RM420.

The customer mentioned in their review that the workshop was subpar, with uncomfortable seating, dim lighting, and distracting background noise that affected the customer’s overall experience.

In response to that, Famy noted that,

“I’m not angry, but what was your intention in posting a review like this? The waiting area offers lots of comfortable sofas, a TV with Netflix, and air conditioning. We also have two 3-horsepower air conditioners, a water dispenser, a chiller, free Wi-Fi, a prayer room, and restrooms.”

“The shop is well-lit, so how could the lighting be poor?”

In the customer’s review, the customer expressed dissatisfaction with the service centre, saying that it lacked clear organisation and that the staff were unfriendly and unwelcoming.

The customer also alleged that one of the staff members slammed the customer’s bonnet cover too hard and failed to apologise for it.

“The worst part is, the staff didn’t even say thank you after I paid the expensive bill.”

Famy explained that the bill came to RM420 due to the services provided on the customer’s car, which included:

“6 liters of engine oil, an oil filter, and labor charges. Is it expensive? The customer thought the payment was too high.”

Famy was left feeling confused by the customer’s review and mentioned,

“We’ve tried our best to accommodate all our customers, but some just can’t handle this environment. It’s weird.”

Netizens flooded the comment section with their reactions and opinions on the customer’s review!

“The bonnet of Continental cars needs to be slammed shut. Otherwise, it won’t lock.”

What’s your take on this? Let us know in the comments down below!

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