Just yesterday (3 January), TM Group took to its social media platforms to inform users of another cable damage.
According to their announcement, the affected cable is “a key landing site for internet traffic coming from Sabah and Sarawak via submarine cable into TM’s central network.”
The cable cut was detected in Cherating towards Alor Akar, where Tenaga Nasional Berhad (TNB) construction work was being carried out at the time.
#TMAlerts Cable cut detected in Cherating towards Alor Akar due to TNB construction. The cable is a key landing site for internet traffic coming from Sabah & Sarawak via submarine cable to TM's central network. Repairs are underway & expected to be completed early tomorrow 4 Jan.
— TM Group (@myTMgroup) January 3, 2019
According to their announcement, repairs are expected to be completed by today (4th January), although they did not state if TM services in East Malaysia would experience any disruption.
#TMAlerts Gambar di lokasi kejadian. Pictures at ground zero. pic.twitter.com/rAAklgT3mv
— TM Group (@myTMgroup) January 3, 2019
News of this cable cut comes just a few months after TM was widely criticised for its service disruption due to cable cuts by third-party contractors in November. They were widely criticised by both the public and the government due to the frequent inconveniences TM’s customers have faced. The government even warned the internet service provider that regulatory action would be taken if these inconveniences continued.
Hopefully, this current issue is resolved swiftly!
What are your thoughts on this latest incident? Let us know in the comments below!
Also read: Petition Calls For Gobind Singh to Be Replaced After His Criticism of TM’s Services
