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M’sian Couldn’t Buy Ticket at KL Monorail Station as Machines Faulty & No Staff, RapidKL Clarifies


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Source: TikTok | samwongsx

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We cannot deny how public transport in Malaysia has eased our lives especially by saving us from being trapped in heavy traffic while commuting to work. Unfortunately, at times, the public transportation system causes a nuisance to the users too.

On 14 February, in his TikTok account, a netizen shared his experience in attempting to take the Monorail to Pavilion in Bukit Bintang. It should have been a simple and straightforward journey but upon his arrival in Hang Tuah Monorail Station, the netizen, Sam, realised that all 3 ticket vending machines were under maintenance and out of order.

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Sam then proceeded to the counter to get his tokens in order to board the Monorail but there was no one manning the counter as the staff were on break. The sign “Rehat” can be seen in front of the counter.

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Do they really expect everyone to have Touch N’ Go card with sufficient credit in it? And God knows where is the nearest top up machine,” Sam expressed while pointing out that there are no machines available there for users to reload their card.

You can watch the video below:


PLEASE FIX THIS MINISTRY OF TRANSPORT! God knows how many people are facing this issues everyday #malaysia #monorailinmalaysia #fyp #kualalumpur

♬ original sound – Sam Wong

Speaking to WORLD OF BUZZ, Sam revealed that as he couldn’t get any of the staff to help him, he eventually decided to walk to Imbi Monorail Station and board the train there to get to his destination. Imbi Monorail Station which is just outside Times Square is the nearest station to Hang Tuah, where he was initially stuck at.

His video has gained the attention of RapidKL, to which they have responded to the situation via the comment sections.

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Sam once again took the opportunity to suggest further improvements via the comment sections that RapidKL may consider in the future.

On the following day (15 February), RapidKL issued an official statement to clarify the situation. It is revealed that Level 1 entrance to Hang Tuah Station is yet to open to the public as the facilities are still under testing. It is expected to be fully operational on 28 February 2022. Auxilliary Police will also present on Level 1 at all times to provide assistance.

Have you experienced any difficulties prior to boarding public transport in Malaysia?


Also read: Sabah Will Be Getting Its Own Skytrain With The 1st Phase To Complete In 3 Years!

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