Connect with us


M’sian Shares How Technical Issues Left ETS Passengers Stranded for More Than 4 Hours!


My Post 1 2024 04 10T134855.324
Source: Provided to WOB

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

For those who want to avoid traffic jams during the festive season, while heading back to their hometowns, they would often opt to take the train for a less stressful journey.

Though, sadly, sometimes taking the train can be stressful as well.

A netizen, Fahmi (*name changed for privacy purposes), took to their social media account to share how the Electric Train Service (ETS) had broken down yesterday (April 9) while he was on his journey from KL to Butterworth. He and the other passengers ended up spending allegedly more than 4 hours stranded without air-conditioning, without proper food to break their fasts and more.

Ets 5 1

He wrote, “(Spending) the night before Hari Raya in the ETS. This was the fate of all the passengers of ETS EP 9176, from KL to Butterworth. Breaking our fasts in a condition of: no electricity, no lights, no air-conditioning, no air, the toilets were full and no food.”

“The train stopped right before the Parit Buntar station, and was stranded from 5:13pm.”


It turns out that a technical problem of the electricity supply getting cut off caused the train to stop and get stranded in its tracks.

Ets 4 1

“(It was) hot, (and we were) hungry. There was no water supply when we wanted to conduct prayers. The toilet bowls were full when we wanted to use it. There was no electricity to charge our phones. Only at 7:50pm did the lights come back on. Pity the children and the elderly people.”

“The ground staff tried their level best to give explanations and apologise. Thank you to the staff.”

Ets 2

Only at 9:44pm, after more than 4 hours of being stranded, did another train arrive and the passengers were moved.


Though, from this experience, Fahmi also saw the good side in the passengers

“People were sharing food in the darkness. Uncle Julian (a passenger) shared some toys with some kids. People really came together to help the needy and old folks to cross inter-train,” he added.

Ets 3 1


Keretapi Tanah Melayu Berhad (KTMB) later shared a statement in regards to the incident 

“Following the disruption at 5:30pm today (April 9), it caused the Electric Train Service (ETS) and Komuter Utara to experience a delay of more than 2 hours from the original schedule. The ETS involved is EP9176 which had been delayed for more than 60 minutes.”

“Assistance using locomotive failed to be implemented, causing passengers to be transferred to the ETS assistance set. This failure also caused ETS EP9179 to experience a delay of more than 60 minutes,” they shared.

They added that, at 9:15pm, passengers of ETS EP9176 were transferred to an ETS relief set.

“KTMB would also like to apologise to all affected users.”


Speaking to WORLD OF BUZZ, Fahmi shared that he hopes that KTMB will study and improve their BCP (business continuity planning) or response procedures.

Ets 6

“Technical problems are, indeed, out of people’s control. But, the backup solution took too long,” he explained.


We genuinely hope that KTMB improves their services, especially during the festive seasons as people rely on them to head back to their hometowns.

What do you think about this? Do feel free to share your thoughts in the comment section.


Also read: Penang E-Hailing Driver Beaten by Drunk Passenger for Asking If He Wants to Get Into The Car or Cancel

My Post 3 2024 04 05T094142.907

Follow us on Facebook, Youtube, Twitter, and Instagram for the latest stories and updates daily.

Just In

Collage 35 Collage 35
News5 hours ago

Study: Kuala Lumpur is the 7th Hottest City in Southeast Asia

With recent news predicting an upcoming heatwave, it’s certainly got us feeling a certain kind of way. The scorching weather...

Collage 34 Collage 34
News9 hours ago

“It should at least be RM2.1k” – UNICEF Says RM1.5k Salary is Not Enough for Struggling Malaysians

As the cost of living continues to rise, expenses like housing, food, transportation, and healthcare get tougher. But with the...

My Post 3 2024 05 08T154702.283 My Post 3 2024 05 08T154702.283
News1 day ago

Ceiling Leak Causes Full On Waterfall at Wangsa Maju JPJ, Operations Still Up & Running

It’s no secret that those who have to run errands at government offices tend to have to wait around to...

Feat Image Thai Msia Feat Image Thai Msia
News1 day ago

Kedah MB: Not Many Thai Tourists Visit Malaysia Because Thais are Not Proficient in English or BM

It’s no secret that Thailand is one of the most popular travel destinations for Malaysians, with tourists from our country...

Collage 32 Collage 32
News1 day ago

M’sian Gets Lost in Oil Palm Plantation for 6 Hours as He had No GPS, Found in Weak & Trembling State

We usually depend a lot on map apps to find our way around. Whether we’re trying to find the fastest...

Collage 8 Collage 8
News1 day ago

Study: Maybank Ranks in 3rd Place as the Biggest Company in Each Southeast Asian Country

Maybank Group, also known as Malayan Banking Berhad, is Malaysia’s top dog in financial services and banking. Offering everything from...

Collage 21 1 Collage 21 1
News1 day ago

“RM10K to live comfortably” – Cuepacs Hopes Prices of Goods Won’t Rise Following Civil Servants’ Salary Increments

It was a good week for civil servants, and it will be a good month for them when their increments,...

Collage 20 Collage 20
News1 day ago

“Robbed, acid-splashed, hammered” – 3 M’sian Footballers from Different FCs Assaulted on Different Nights

It’s terrifying to realise that people we don’t even know might harbor ill intentions toward us. In 1 week, 3...


Latest Videos